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Loewe klang mr1, klang mr3, klang mr5
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14 Troubleshooting
In the event of a device failure, we recommend
that you check the list below before calling the
helpline.
Problem Possible cause Remedy/notes
The system does not respond to touchpad/but-
ton press.
A software error may have caused the device to
stop receiving commands, and the device must
be restarted by unplugging it.
Unplug the unit from the power supply for a few
minutes, then plug it in again.
No sound from the speaker.
a) The speaker is muted or track is paused. a) Tap on touch area once to unmute or resume
playback.
b) A software error may have caused this prob-
lem.
b) Reset the unit to factory settings (see chapter
“Factory Reset”).
A
Bluetooth device cannot connect to the speaker.
a) The device does not support compatible pro-
files required for the speaker.
a) Only devices with Bluetooth profile A2DP,
AVRCP are compatible.
b) You have not enabled the Bluetooth function
of the device.
b) For information on enabling this function, see
the device user guide.
c) The speaker is already connected to another
Bluetooth device.
c) Disconnect the connected device, then try
again.
The audio playback quality of the connected
Bluetooth device is poor.
Bluetooth reception is poor. Move the device closer to the speaker or remove
obstacles between the device and the speaker.
Wi-Fi connection cannot be established.
a) Wi-Fi network may be unavailable. a) Check the availability of WLAN network on
the router.
b) Wi-Fi signal is very weak. b) Place the Wi-Fi router closer to the unit.
c) You are entering an incorrect password. c) Make sure that the password is correct.
Cannot discover the Play-Fi supported device
from the app.
Device may be disconnected from Wi-Fi. Make sure the device is connected to the Wi-Fi.
Cannot play Play-Fi music.
a) Service or content has been terminated. a) Certain network services or content available
through the device may not be accessible in case
the service provider terminates its service.
b) First setup of speaker failed. b) If the first setting is not successful, close the
DTS Play-Fi Application. Restart the application.
c) You have used the speaker previously as Ste-
reo Pairs or Surround Sound in the Play-Fi app.
c) If the speaker is set as Stereo Pairs or Sur-
round Sound, it must be disconnected in the app
before being used
Cannot play music from Bluetooth/LINE IN/
Multiroom source
Speaker is in active WDAL2.0 mode, which has
higher priority than other modes
You must put master audio system into standby
mode or disconnect speaker from WDAL2.0 net-
work (set corresponding switch on master audio
system to “OFF”).
Troubleshooting
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