Troubleshooting22
Error Possible Causes Solutions
• There is no picture on moni-
tor/TV after connecting it to
the system.
• Monitor/TV not detected by
system.
• Power off the monitor/TV and
system. Power on the moni-
tor/TV, and then power on the
system.
• Input channel for system not
selected on monitor/TV.
• On the monitor/TV, select the
input channel the system is
connected to.
• Video cable is loose or has
become disconnected.
• Check the video cable con-
nection to the system and
monitor/TV.
• Mouse not detected by
system.
• Mouse cable is not firmly
connected to the system.
Mouse is not connected to
the system.
• Firmly connect the mouse ca-
ble to one of the USB ports.
• System needs to be reset • Power off the system (discon-
nect power cable). Firmly
connect a USB mouse to one
of the USB ports. Reconnect
the power cable to the DC
12V port on the rear panel.
• There is no picture on se-
lected channels / camera
picture is not being displayed.
• Camera cables are loose or
have become disconnected.
• Check the camera video ca-
ble and connections.
• Disconnect and reconnect
the cable at the system and
at the camera.
• Try moving the camera to an-
other channel or use another
cable.
• The image on the system ap-
pears, but does not have
sound.
• Audio is not supported by this
system.
• The system beeps at startup. • The beep at startup is normal.
• The system beeps during
motion detection.
• Motion detection is enabled
and the alarm buzzer is
activated.
• Open the Main Menu and
click System>Motion. In the
Buzzer drop-down, select Off.
Click Apply.
• I am not receiving email
notifications.
• Email notification is disabled. • Ensure you have configured
email notification. For details,
see 15.3.5 Configuring Email
Alerts, page 56.
• Default setting is disabled,
but you have not entered your
own SMTP information.
• If you want to use your own
SMTP server, deselect the
Default box, and enter your
SMTP Server address, Port,
User name, and Password in
the respective fields.
• Send Email setting not en-
abled in Event menu.
• Make sure that Send Email is
enabled for any events you
want to be notified of.
#LX400021; r. 1.0/16017/16020; en-US
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