Chapter 14 Troubleshooting
14- 8
14.3 Questionnaire for Troubleshooting
If the trouble occurs when using XGK series, fill in the following questionnaire and then contact customer’s service
center by phone or FAX.
y For the error related to special and communication module, fill in the questionnaire attached to the user’s
manual of the corresponding product.
1. User Contact point: TEL) FAX)
2. Model:
3. Applied Device details
− CPU module details − OS version ( ) − Serial no. of product ( )
− XG5000 version no. used in program compile ( )
4. Brief description of control object machine and system:
5. Using module of CPU module
− Operation by key switch ( ) − Memory module operation ( )
− XG5000 or operation by communication ( )
6. STOP LED of CPU module ON ? Yes( ), No( )
7. Error message content by XG5000:
8. Action trial status for the error code of item 7 on the above:
9. Trouble shooting method for other error action:
10. Error features
y Repeat( ): periodical( ), specific sequence level related( )
environment related( )
y Intermittent ( ): general error interval:
11. Detailed description for the error phenomena:
12. Configuration diagram of applied system:
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