Lucent Technologies MERLIN LEGEND Release 6.1 - System Configuration for Support of CTI Applications

MERLIN LEGENDCommunications System Release 6.1
System Planning 555-661-112
Issue 1
August 1998
Before You Begin
Page 1-7Requirements for Supporting CTI Applications
1
4. Statement of Work (SOW)
■ Defines all duties performed by the OEM Outsource Partner.
■ Defines customer expectations.
■ Defines customer responsibilities.
■ Once the customer and the Outsource Partner have signed the
SOW, it will be sent back to the A.E. to be included in the customer
contract package.
5. Implementation Considerations for OEM Outsource Partners
■ Application installation requires a six-week interval. Early
coordination will be required to enable a smooth implementation.
Figure 1–1. System Configuration for Support of CTI Applications
CTI Link
Telephony Server
Client Desktop
LAN
CTI Link
Telephony Server
Client Desktop
LAN
Public
Network
Incoming/Outgoing
Calls
MERLIN LEGEND
Release 5.0 or later