MERLIN LEGENDCommunications System Release 6.1
System Planning
555-661-112
Issue 1
August 1998
Before You Begin
Page 1-12Obtaining User Information
1
Table 1–3. Employee Communications Survey: Description of Questions
Required Information Description
1. Types of lines/trunks
(outside lines) used
Indicates toll-calling habits. In most cases, assigning a
button for each line/trunk is not necessary; the use of
Automatic Route Selection (Hybrid/PBX mode only)
ensures that the preferred line/trunk is selected.
2. Calls covered by someone
else (sender)
Suggests that this employee should be assigned as a
sender in either an Individual or a Group Coverage
arrangement, particularly if calls are covered by someone
other than the operator.
3. Shares lines/telephone
numbers
Identifies Shared System Access buttons and/or common
personal line appearances.
4. Covers someone else’s
calls (receiver)
Suggests assignment as a receiver in someone else’s
Individual or Group Coverage arrangements.
5. Shares incoming calls
Identifies calling group needs.
6. Frequency of use
Identifies heavy and light telephone users. Heavy users
may benefit from additional System Access buttons
and/or an additional System Access Originate Only
button.
7. Data needs
Identifies existing and potential data terminal and
personal computer users.
8. Use of account codes
Identifies current account codes used for charge-back of
calls if there is a programmed Account Code button on the
telephone and if the system includes Call Accounting
System (CAS).
9. Frequently dialed numbers
Identifies useful numbers for the System Speed Dial list.
10. Picks up calls
Identifies need for a Pickup group.
11. View incoming caller
information
Identifies which telephone users need call screening
capabilities. This service may be part of the local
telephone company’s services, if available, and must be
subscribed to.
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