Lucent Technologies MERLIN LEGEND Release 6.1 - System Manager's Guide Manual

Lucent Technologies MERLIN LEGEND Release 6.1

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555-661-118

Comcode 108289505

Issue 1

August 1998

MERLIN LEGEND

®

Communications System

Release 6.1

System Manager’s Guide

Table of Contents

Default Chapter3
- System Information3
- Table of Contents4
- MERLIN LEGEND Communications System Release 6.1 Issue15
- System Manager's Guide 555-661-118 August15
Important Safety Instructions16
- Save These Instructions17
New Features and Enhancements18
- Release 6.1 Enhancements (August 1998)18
Prior Releases: Features and Enhancements22
- Release 6.0 Enhancements (February 1998)22
- Release 5.0 Enhancements (June 1997)26
- Release 4.2 Enhancements (June 1997)31
- Release 4.1 Enhancements (June 1997)34
- Release 4.0 Enhancements (March 1996)35
- Release 3.1 Enhancements (March 1996)38
Read this First Overview49
- Overview49
- Your Role as System Manager51
- The System Planning Forms52
- Upgrading the System53
- Environmental Requirements54
About the System56
- Background57
- The Local Loop58
- The Telephone Network59
- The Evolution of Switches61
- The Switching Office Hierarchy63
  - System Overview64
- System Overview66
  - Incoming Trunks67
- Incoming Trunks68
- Line/Trunk and Extension Modules76
- Auxiliary System Components84
  - Data Communications Capabilities85
System Components88
- Control Unit88
- Processor Module89
- Power Supply Module91
System Components95
- Line/Trunk and Extension Modules98
- Line/Trunk and Extension Modules99
  - Telephones101
- MLX-28D Telephone103
- MLX-20L Telephone104
- MLX-16DP Telephone105
- MLX-10D Telephone106
- MLX-10 Telephone107
- MLX-5D Telephone108
- Direct Station Selector110
- Single-Line Telephones112
  - Operator Consoles117
- Maximum Number of System Operator Positions117
- GS/LS-MLX Module119
- Adjunct Summary131
  - Power-Related Hardware133
System Components137
Features and Applications138
- Features139
- Feature Finder: Basic Calling and Answering (Non-Networked Systems)142
- Feature Finder: Covering Calls and Having Calls Covered (Non-Networked Systems)150
- Feature Finder: Calling Privileges and Restrictions (Non-Networked Systems)153
- Feature Finder: Customizing Phones (Non-Networked Systems)156
- Feature Finder: Messaging (Non-Networked Systems)158
- Feature Finder: Timekeeping160
- Feature Finder: System Manager's Functions and Features (Non-Networked Systems)161
- Feature Finder: Special Operator and Supervisor Features (Non-Networked Systems)168
  - Covering Calls171
- Selective Coverage Features176
- Features for Covering Calls (Non-Networked Systems)178
- Facility Restriction Levels185
  - Applications197
- Application Descriptions and Modes of Operation199
- Voice Messaging Systems201
Putting the System to Work208
- Scenario 1: a Small Office209
- Medical Office Needs210
- Medical Office Floor Plan211
  - Scenario 2: a Professional Office214
- Law Firm Floor Plan215
- Executive Staff Needs216
- Secretarial Staff Needs217
- Administrative/Support Staff Needs218
- Other Needs219
- Law Firm Equipment223
- Law Firm Call Coverage and Call-Handling224
- Law Firm Calling Restrictions228
  - Optimizing Your System229
- CTI Link Overview231
Putting the System to Work235
Managing the System236
- Using the Task Descriptions237
- Using the Programming Procedures238
- Introduction to System Programming240
- Typefaces Used in Summary Programming Procedures240
Managing the System241
- Information Screen241
- Menu Selection Screen242
- Data Entry Screen242
- System Programming Menu Screens243
- Screen Keys244
- System Programming Menu Options244
- Screen Keys and PC Keys245
- Station Busy Screen246
- Idle States247
  - Programming from the Console248
- MLX-20L Telephone with Direct Station Selector (DSS)249
- Display Buttons and Main Menu249
- Console Overlay251
  - Programming from a PC with SPM253
- Exiting System Programming253
  - Centralized Telephone Programming258
- Features that Can be Copied: All Telephones264
- Features that Can be Copied: Direct-Line Consoles Only265
- Ring Delays Affecting Coverage285
- Group Coverage Call Delivery Rules (Release 4.1 and Later Systems)287
  - Adding/Removing a Line290
  - Adding a DLC Operator Position291
- Maximum Number of Operator Positions291
  - Adding a QCC Operator Position294
- Maximum Number of Operator Positions295
Learning more328
- Guides329
- System Reference Guides Overview331
  - System Guides Information Finder340
- Information Finder: Features341
- Information Finder: Programming344
Troubleshooting the System350
- All Phones Are Dead (no Dial Tone or Lights)351
Troubleshooting the System351
- Some Phones Are Dead (no Dial Tone or Lights)352
- Difficulty Making Outside Calls354
- Phone Does Not Ring357
- DLC Not Ringing for Incoming Calls360
- QCC Not Ringing for Incoming Calls361
- Single-Line Phones Ring Back after Completed Call362
- Cannot Transfer Call after Answer on an Outside Line363
- Night Service Not Working364
- Calls Not Going to Voice Mail365
- Callers Receiving Incorrect Response from Voice Mail368
- Calls Not Going to Coverage369
- Trouble Hearing Called Party370
- Programmed Button Fails371
- Reminder Messages Received with the Wrong Time371
- Recall/Switchhook Does Not Work372
- Calling Group Members Not Receiving Calls373
- Calls Not Receiving Screen Pop374
- Calling Group Overflow Calls Not Receiving Screen Pop376
- Secondary Announcements Not Playing as Programmed376
- Checking the Effectiveness of Delay Announcements377
  - Other or Unresolved Problems379
A Customer Support Information380
Customer Support Information Support Telephone Number380
- Support Telephone Number380
- Federal Communications Commission380
  - (FCC) Electromagnetic380
  - Interference Information381
- Canadian Department of Communications (DOC) Interference Information381
- FCC Notification and Repair Information381
- Installation and Operational Procedures382
- DOC Notification and Repair Information384
- Renseignements Sur la Notification du Ministère des Communications du Canada Et la Réparation385
- Security of Your System: Preventing Toll Fraud387
- Toll Fraud Prevention388
- Other Security Hints394
- Limited Warranty and Limitation of Liability397
- Remote Administration and Maintenance399
B about Telecommunications402
- Telephone Extension Equipment403
- Transmission Facilities404
- Switching Equipment406
- Signaling409
C System Capacities418
D System Planning Forms420
E Removing/Reinstalling the Control Unit Cover424
- Removing the Control Unit Housing425
- Installing the Control Unit Housing425
E Removing/Reinstalling the Control Unit Cover425
- Installing the Top Cover426
- Installing the427
- E–3 Installing the Front Cover427
Glossary428
- Analog Multiline Telephones457
Index477

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Feature Reference1021 pages

Network Reference360 pages

Maintenance And Troubleshooting510 pages

Installation355 pages

System Planning588 pages

System Programming1010 pages

Pocket Reference164 pages

System Programming And Maintenance125 pages

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