MERLIN LEGEND Communications System Release 6.1
System Manager’s Guide
555-661-118
Issue 1
August 1998
Features and Applications
Page 4-2Features
4
Features 4
While there is some overlap, features can be divided roughly into five categories:
■ User Features. Used at extensions by individuals, including Direct-Line
Console (DLC) operators or calling supervisors, to make work easier. User
features include Saved Number Dial, Personal Speed Dial, and Personal
Directory.
■ Operator Features. Used by system operators exclusively or primarily for
rapid call handling and for monitoring extensions. Operator features are
planned by the system manager.
■ General Systemwide Features. Features and settings that apply to all or
most users, for example, one-touch Hold. These features are set at
installation but may need to be changed by you later on.
■ Group Features. Some user features are planned and/or programmed by
the system manager for groups of users. Groups may be set up to answer
calls that are not directed to an individual, to have calls covered, to receive
speakerphone pages, or to pick up one another’s calls. Groups must be set
up to associate extensions with operators for Night Service operation.
■ System Management Features. Features that help you manage the
system by, for example, giving you reports on system usage and
programming. System managers also plan and implement some features
that affect overall system security or efficiency, such as calling restrictions
or Automatic Route Selection (ARS).
This section contains:
■ Feature Finders. Quick reference tables that enable you to look up a
feature name according to what it does.
■ Feature Descriptions. Although a complete list of features (in alphabetical
order) with detailed descriptions is contained in the
Feature Reference
, this
section expands on the Feature Finders and presents brief descriptions
according to the business needs they fulfill.
For example, there are several different coverage methods available. The
section “Covering Calls” on page 4–34
describes and compares each
method and suggests when you might want to use each. In the next
chapter, you see features at work in sample business scenarios.
Feature Finders 4
The Feature Finders in this section describe features according to activity. Some
system management features and all operator-only features are listed in their own
Feature Finders. For each feature, the type of feature is noted as well: user,
operator, group, general, or system management.
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