MERLIN LEGEND Communications System Release 6.1
System Manager’s Guide
555-661-118
Issue 1
August 1998
Managing the System
Page 6-62Adding Operator Features
6
Programming Instructions 6
See the appropriate procedures in
System Programming
as noted in the task list
above.
Adding Operator Features 6
Use this procedure to add the following operator features (available in Hybrid/PBX
mode only):
■ For DLC and QCC: Operator Hold Timer
■ For DLC only: DLC Operator Automatic Hold
■ For QCC only:
—Hold Return
— Automatic Hold or Release
— Queue over Threshold
— Elevate Priority
— Calls-in-Queue Alert
— QCC Operator to Receive Call Types
— Call Type Queue Priority Level
— Voice Announce (Release 4.0 and later systems only)
— Message Center Operation
— Automatic or Manual Extended Call Completion
— Return Ring
— Position-Busy Backup
Planning Guidelines 6
Some of the options cannot be programmed for individual operator positions but,
rather, apply to all operator positions in the system. These are: Operator Hold
Timer, Hold Return, Automatic Hold or Release, Extended Call Completion,
Return Ring, Queue over Threshold, Elevate Priority, and QCC Operator to
Receive Call Types.
Only one Position-Busy Backup can be programmed per system.
Valid Entries
Operator Hold Timer 10 to 255 seconds
DLC Operator Automatic Hold Disable, Enable
Hold Return Remain on hold, Return to QCC queue
Automatic Hold Release Auto Hold, Auto Release
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