MERLIN LEGEND Communications System Release 6.1
System Manager’s Guide
555-661-118
Issue 1
August 1998
Features and Applications
Page 4-62Applications
4
Table 4–12. Application Descriptions and Modes of Operation
Category and Name Key H/PBX BS Description
Applications Link
CTI (Computer
Telephony Integration)
Link
Release 5.0 and later systems only. Provides an
interface between the system and a LAN running
Novell NetWare or Windows NT, allowing the
use of software applications on Windows 3.1,
Windows 95, Windows 3.11 for Workgroups,
Windows NT, Apple Macintosh OS, and UNIX
System clients for call control and monitoring.
*
PassageWay Direct
Connection Solution
Windows-based. Provides an interface between
a PC and the telephone for application solutions
such as programming the MLX telephone at the
extension, auto dialing from the PC, and call
logging. Can integrate with Windows
applications.
Standalone Programming
System Programming
and Maintenance (SPM)
DOS-, UNIX-, or Windows-based PC software
that enables system programming from a PC
instead of an MLX-20L telephone. (The
Windows-based software is called Win SPM.
See
System Programming
for a complete
description.
Standalone Call Accounting and Management Applications
Call Accounting System
(CAS) Plus V3
DOS- or Windows-based. Tracks and sorts
phone charges, offering a wide range of
customizable reports. Also includes messaging
features and a special utility for detecting toll
fraud.
Call Accounting
Terminal (CAT)
Dedicated terminal/printer tracks and sorts
charges and prints reports. More detail than
SMDR reporting.
MERLIN LEGEND
Enhanced Service
Center
Sends calls to available agents in a Customer
Service group. Places calls in queue as
necessary and plays announcements. Tracks
agent activity and availability and provides real-
time reports.
MERLIN LEGEND
Reporter
†
Provides historical reports of facilities usage,
calling group agent performance, and call traffic
patterns.
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