MERLIN LEGEND Communications System Release 6.1
System Manager’s Guide
555-661-118
Issue 1
August 1998
About the System
Page 2-22Features
2
Features 2
The versatility and power of the system are due, in large part, to the variety of
feature settings and services it can provide.
Features include traditional items (Transfer and Call Waiting), as well as
advanced features (Coverage and Park).
Some functions can be performed in several ways. For example, the system
offers a variety of ways to provide call coverage. You therefore choose and set up
features according to your specific business needs.
Chapter 4, “Features and Applications,” provides additional information about
features. The
Feature Reference
provides detailed information, including
interactions of features.
Applications 2
Numerous add-on products (
applications
) are available to enhance the system.
Chapter 4, “Features and Applications,” includes an overview of available
applications. Of course, the documentation provided with the product is the most
authoritative. Once you have reviewed this material and found an application that
seems to fit your needs, contact your Lucent Technologies representative to order
the product or discuss it further.
Businesses can purchase some applications separately; others are integrated to
have a common interface. Most have settings that you can easily customize to
suit your company’s needs. Some require additional hardware.
In addition, the system provides support for special services, such as Centrex,
Basic Rate Interface (BRI), and Primary Rate Interface (PRI).
Figure 2–9 on page 2–25
illustrates some of these applications, which include:
■ Voice messaging systems answer incoming calls, provide callers with a
menu of choices, such as people or departments, and then transfer the call
as prompted by the caller using a touch-tone phone. Voice messaging
systems may or may not include voice mail services, described below.
■ Voice mail services enable system users, for example, to send voice
messages to other users, forward voice messages with comments, and
return a call.
■ Fax messaging services automate the sending, receiving, call-handling,
and storage of faxes, in much the same way voice messaging systems
handle voice messaging.
■ Call accounting applications manage telephone usage by tracking and
sorting telephone costs and producing reports on costs.
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