Troubleshooting 35
Troubleshooting
Problem Probable cause(s) Remedy
Fixture is completely dead.
No power to fixture. Check power and connections.
Fuse blown (located on PCBs behind
connections panel).
Isolate fixture from power. Check fuses and
replace.
One or more fixtures resets
correctly but responds
erratically or not at all to the
controller.
Bad data link.
Inspect connections and cables. Correct poor
connections. Repair or replace damaged cables.
Data link not terminated.
Insert termination plug in output jack of the last
fixture on the link.
Incorrect fixture DMX addressing.
Check addressing on fixture and controller.
Check fixture is set to correct DMX mode.
One of the fixtures is defective and is
disturbing data transmission on the link.
Unplug XLR in and out connectors and connect
them directly together to bypass one fixture at a
time until normal operation is regained. Have faulty
fixture serviced by Martin service technician.
XLR pin-out on fixtures does not match (pins
2 and 3 reversed).
Install a phase-reversing cable between the fixtures
or swap pins 2 and 3 in the fixture that behaves
erratically.
Time-out error after fixture
reset.
Effect requires mechanical adjustment.
Disable effects feedback (see page 19). Contact
Martin for service.
Mechanical effect loses
position.
Mechanical train requires cleaning,
adjustment, or lubrication.
Contact Martin for service.
No light output.
Lamp faulty or burnt out Disconnect fixture and replace lamp.
External/internal dimmer switch set to
External, but no lamp power from external
dimmer system.
Switch to internal dimmer or check external dimmer
system.
Internal dimmer faulty (dimmer error message
will appear in display).
Contact Martin for service.
Lamp voltage rating too high for dimmer
output voltage.
Install lamp with correct voltage rating.
Light output abnormally low.
Fixture set to reduced lamp power via
economy mode.
Adjust setting in control menus.
Lamp faulty or worn out. Disconnect fixture and replace lamp.
Lamp voltage rating too high for dimmer
output voltage.
Install lamp with correct voltage rating.
Lamp lifetime less than one
second.
Lamp voltage rating too low for dimmer output
voltage.
Kick yourself, then install lamp with correct voltage
rating. If there is now no light output from fixture,
internal dimmer may be damaged. Kick yourself
again and contact Martin for service.
Lamp cuts out intermittently. Fixture is too hot.
Ensure free airflow around air vents.
Clean fixture, especially fans, vents and filters.
Check that ambient temperature does not exceed
max. permitted level.
Contact Martin for service.
Fans excessively noisy.
Fans set to full speed in control menu. Adjust setting.
Fixture is too hot.
Ensure free airflow around air vents.
Clean fixture, especially fans, vents and filters.
Check that ambient temperature does not exceed
max. permitted level.
Contact Martin for service.
Table 7: Troubleshooting
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