Matrox Monarch HDX - Monarch HDX Errors

24
Chapter 4, Using the Command Center
Preview window limitations
To ensure the highest quality delivery of streaming and/or recording processes,
the preview may be unavailable when the encoders are set to operate at specific
settings. In these cases, the
Show preview button is still clickable, but only a
blank preview display and an error message appears.
The following are the Encoder 1
/Encoder 2 settings at which a preview will not
be available:
• 1920 × 1080p, 30 fps
/1920 × 1080p, 30 fps
• 1920 × 1080p, 30 fps
/1280 × 720p, 60 fps
• 1920 × 1080p, 60 fps
/None
• None/1920 × 1080p, 60 fps
•
None/1920 × 1080p, 50 fps
• 1920 × 1080p, 50 fps
/None
• 1920 × 1080p, 25 fps/1920 × 1080p, 25 fps
• 1920 × 1080p, 24 fps
/1920 × 1080p, 24 fps
• 1920 × 1080p, 25 fps
/1280 × 720p, 50 fps
• 1280 × 720p, 50 fps
/1920 × 1080p, 25 fps
• 1280 × 720p, 60 fps
/1280 × 720p, 60 fps
• 1280 × 720p, 60 fps
/1920 × 1080p, 30 fps
• 1280 × 720p, 50 fps
/1280 × 720p, 50 fps
Monarch HDX errors
The Warning LED illuminates on the Monarch HDX device when an error
occurs. Unless you receive a pop-up error when using the buttons in the
Device
page's
Control tab (see “Control tab” on page 36), the error will display in the
Messages section on the Status page.
¦NoteThe Status page displays the errors pertaining to that Monarch HDX
device only. To monitor device function when controlling multiple devices (see
“Enabling multi-device control” on page 37), we recommend that you open the
Command Center for each Monarch HDX device.
When you click the
Clear messages button on the Status page, the logged
errors are deleted from the list and the Warning LED will turn off if it is not a fan
or temperature-related error (see “Fan and Temperature errors).
¦NoteAn error will not be reported if the audio connected to Monarch HDX's
analog audio input is lost or missing. If this occurs, the stream and/or recording
continues, but will not contain audio.