MBIT TECHNOLOGIES bb100 - Troubleshooting and Support; Common Installation and Operation Issues; Call and Connectivity Problems

MBIT Technologies
*
www.mbit.com.au 58
8 TROUBLE SHOOTING
This section provides solutions to problems that can occur during the installation and operation of the IP
phone. Read the following descriptions if you are having problems.
8.1 No Operation after Power On
Solution:
Check if the power adapter is properly connected.
If applicable, check if the PoE (Power over Ethernet) switch behind the IP phone is set correctly.
8.2 Long Time Stop at “Initialising Network”
Solution:
Check if the Ethernet cable is properly connected.
Check if the DHCP server is working normally.
Check if the connection between the DHCP Server and bb100 is properly connected.
8.3 No Dial Tone
Solution:
Check if the handset cord is properly connected.
8.4 Can not Make a Call
Solution:
Check the status of your SIP registration status or contact your administrator, supplier, or ITSP for more
information or assistance.
8.5 Can not Receive Any Phone Call
Solution:
Check the status of your SIP registration status, or contact your administrator, supplier, or ITSP for more
information or assistance.
8.6 No Voice During an Active Call
Solution:
Check if the servers support the current audio codec type, or contact your administrator, supplier, or ITSP
for more information or assistance.