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Appendix 1 Warranty and Service
Shenzhen Megmeet Electrical Co., Ltd. manufactures motor drive products strictly according to the ISO9001:2015
standard. In case of any product abnormalities, please contact the distributor or the headquarter. Our company will
provide full technical support for you.
1. Warranty period
The product is warranted for 18 months from the purchase date, however, the warranty date shall not exceed 24
months after the manufacturing date on the nameplate.
2. Warranty scope
During the warranty period, any product abnormalities incurred due to our company can be freely repaired or
replaced by our company. In case of the following situations, maintenance fees will also be charged even if the
product is still in the warranty period.
(1) The damages are caused by fire, flood, strong lightning strike, etc.
(2) The damages are caused by users’ unauthorized modifications.
(3) The product is damaged due to drop or in transmission after the purchase.
(4) The product is damaged because the standard requirements are not obeyed in actual use.
(5) The product is damaged because the user does not follow the instructions of the user manual.
3. After-sales service
(1) If there are specific requirements for drive installation and trial operation, or the working status of the drive is not
satisfactory (such as unsatisfactory performance and function), please contact the distributor or Shenzhen
Megmeet Electrical Co., Ltd.
(2) In case of any abnormality, contact the distributor or Shenzhen Megmeet Electrical Co., Ltd. immediately for help.
(3) During the warranty period, our company will repair any drive abnormality incurred due to the product
manufacturing and design free of charge.
(4) If the product is out of the warranty period, our company can provide paid repairing service according to the
customers’ needs.
(5) The service change is calculated by actual costs. If there is an agreement, the agreement shall prevail.
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