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MELBOURNE INSTRUMENTS – NINA V 1.3.0
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MELBOURNE INSTRUMENTS – NINA V 1.3.0
Appendix D:
Troubleshooting & Support
Please visit melbourneinstruments.com/support for
more information.
Email: support@melbourneinstruments.com
Warranty
Melbourne Instruments Pty. Ltd. warrants that:
(a) The main product, not including or any external accessories,
will be free from defects in materials and workmanship for a
period of 2 years from the date of purchase.
(b) Please contact us by email at
rma@melbourneinstruments.com to notify us of any material
or processing faults or defects to the Goods during the
Warranty Period. Our authorised Personnel will review
your claim and may request any further details of the
fault or defect including photos, proof of purchase, the
serial number of the Goods (if any) and any other material
required to substantiate the claim. We reserve the right
to reject a warranty claim if you fail to provide any of the
information requested by us that is reasonably necessary
for us to substantiate your claim.
(c) The warranty only extends to the original (rst) owner and is
not transferable. If the goods have been used for hire, the
warranty does not apply and is voided.
(d) You must not return the goods to us unless requested to do
so by our authorised personnel. We will pay the associated
shipping costs and insurance provided the warranty claim is
made within 30 days of delivery of the Goods (and we have
approved the return of the goods back to us). You must pay
all relevant shipping costs and insurance when shipping the
goods to us in respect of any warranty claim received after
30 days from delivery. All risk in respect of the goods will
remain with you.
(e) You must remove all accessories and components attached
to the goods prior to shipping the goods back to us.
Under no circumstances will Melbourne Instruments Pty.
Ltd. be liable for any loss or damage to any accessories or
components attached to the goods.
(f) Any repair work carried out on the Goods by any person
other than our Personnel will void the warranty.
(g) We incur no liability for, and no warranty claim may be made
by you for, any damage caused by normal wear and tear,
accidents, accidental damage, unauthorised modications,
negligence, or improper handling of the Goods or arising as
a result of the occurrence of any of the other events set out
in clause 16.
(h) Full details of our warranty policy are set out in our User
Manual and which form part of these Terms. You can access
the User Manual at the melbourneinstruments.com/support.
Please follow the instructions in our User Manual for making
a warranty claim.
(i) Any goods accepted by us as being defective or faulty in
accordance with the warranty policy during the Warranty
Period will be replaced or repaired by us (at our option).
(j) The Warranty Period is not extended in the case of a repair
or replacement.
(k) We reserve the right to change our warranty policy
(including the duration of the warranty) from time to time.
Notice of any such changes to these policies or schemes
will be provided by Melbourne Instruments by posting
a notication on our Site or providing an updated User
Manual, or as otherwise deemed appropriate by Melbourne
Instruments.
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