51
AQUALAB TDL/TDL 2
Table 6 Troubleshooting the AQUALAB TDL (continued)
Problem Possible Solutions
Moisture content does
not show up on the
Measurement tab
Moisture content has not been activated.
Toggle to the Configuration tab, select %Moisture, and select the
appropriate model.
Message on the
Measurement tab displays
no moisture content reading
When a moisture content reading is not shown, the water activity or
temperature for that reading is beyond the scope of the moisture
sorption isotherm. This can happen under the following two
conditions:
• The isotherm equation calculates a moisture content that is less
than 0% or greater than 100% with the given water activity.
• The control temperature is significantly different than the
isotherm temperature. Make sure that the sample water activity
and the instrument controlling temperature are within the scope
of the selected moisture sorption isotherm model.
Sensors are reading outside
of the typical range
If, after cleaning the instrument and following troubleshooting
guidelines, there is still a measurement error, navigate to the
Diagnostics screen. If the sensor is reading outside of this range,
contact Customer Support.
4.6 CUSTOMER SUPPORT
NORTH AMERICA
Customer service representatives are available for questions, problems, or feedback Monday
through Friday, 7:00 am to 5:00 pm Pacific time.
Email: support.food@metergroup.com
sales.food@metergroup.com
Phone: +1.509.332.5601
Fax: +1.509.332.5158
Website: metergroup.com
EUROPE
Customer service representatives are available for questions, problems, or feedback Monday
through Friday, 8:00 to 17:00 Central European time.
Email: support.europe@metergroup.com
sales.europe@metergroup.com
Phone: +49 89 12 66 52 36
Fax: +49 89 12 66 52 20
Website: metergroup.de
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