© Microhard Systems Inc. 185
Appendix F: Troubleshooting
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Question: Why does my modem reset every 10 minutes (or other time)?
Answer: There are a number of processes in the IPnXGii that ensure that the unit is communicating at all
times, and if a problem is detected will reboot the modem to attempt to resolve any issues:
1. Keepalive - Attempts to contact a configured host on a defined basis. Will reboot modem if
host is unreachable. Enabled by default to attempt to ping 8.8.8.8. May need to disable on
private networks, or provide a reachable address to check. Access via Carrier > Keepalive.
3. Local Device Monitor - The IPnXGii will monitor a local device, if that device is not present the
IPnXGii may reboot. Network > LocalMonitor.
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Question: How do I set up VPN?
Answer: Refer to the VPN Appendix for an example.
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