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Appendix E: Troubleshooting
Below is a number of the common support questions that are asked about the pMDDL. The purpose of the
section is to provide answers and/or direction on how to solve common problems with the pMDDL.
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Question: What is the default IP Address of the pMDDL?
Answer: The default IP address for the LAN is 192.168.168.1.
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Question: What is the default login for the pMDDL?
Answer: The default username is admin, the default password is admin. You will be prompted to change
the password as soon as you login using the default.
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Question: How do I reset my modem to factory default settings?
Answer: If you are logged into the pMDDL navigate to the System > Maintenance Tab. If you cannot log
in, power on the pMDDL and wait until the modem complete the boot up process. Press and hold
the Config button for 8 seconds to reset to a factory default Master.
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Question: I connected a device to the serial port of the pMDDL and nothing happens?
Answer: In addition to the basic serial port settings, the IP Protocol Config has to be configured. Refer to
the COM0/1 Configuration pages for a description of the different options.
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Additional topics will be added in future releases.
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