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Mitel 3000

Administrator’s Manual

Release 6.1

Main Page

Table of Contents3
Fcc Information12
Customer Owned Coin/Credit Card Phones13
- Data Equipment13
- Systems13
- Adjuncts - Kx and Px Devices13
Oem Devices14
- Automatic Dialers14
- Toll Restriction and Least Cost Routing Equipment14
- Equipment with Direct Inward Dialling (DID)14
- Equal Access Requirements15
- Electrical Safety Advisory15
- Equipment with Fax15
- Digital Equipment16
Rf Radiation Exposure16
Safety Regulations19
- Important Safety Instructions19
- Save These Instructions20
Introduction21
System Description21
- System Options22
- Contact Details22
Using this Guide23
Feature Phone24
- To Adjust the Feature Phone Pedestal26
- Using the Feature Phone Display27
- Using the Display Keys to Select Menu Options28
- Using the Scroll Keys28
- Using the Clear Key "C28
- Using the Keypad28
- Entering Text When Programming Names or Messages28
- Using the Programmable Keys / Line Keys29
- Using the Speakerphone Key29
- Using the Volume Keys29
- Using the Function Keys30
- Dss Extensions30
- Backlit Display30
- Data Port30
Customizing Your Feature Phone31
- To Change the Language on Your Phone31
- Automatic Answer31
- To Program a Feature Onto a Programmable Key on Your Extension31
- Headset Mode32
- To Select a Ringing Tone32
- To Set the Display Contrast32
- System Programming32
- Background Music33
- Speakerphone Options33
- Internal Extension Order33
- Ip Extensions33
Using Standard Analog Telephone Sets34
- Feature Access Codes List34
Getting Started - Basic Call Features35
Making and Answering Calls35
- To Make an External Call35
- Restricting Outgoing Calls35
- To Program Co Lines to be Used for Incoming Calls Only36
- Emergency Numbers36
- To Make an Internal Call36
- To Call an Extension Group37
- Programming and Dialing Speed-Dial Numbers37
- To Program a Personal Speed-Dial Number37
- To Add or Delete a System Speed-Dial Number37
- To Change the System Speed-Dial Password38
- To Dial a Personal Speed-Dial Number38
- To Dial a System Speed-Dial Number38
Answering Calls39
- Ignoring Calls Ringing Your Phone39
- Re-Seize Line39
Holding and Transferring Calls40
- System Hold40
- To Place an External Call on System Hold40
- Associated Hold40
- To Transfer a Call to Another Extension40
- To Transfer a Call to an External Number40
- To Make an External Consultation Call41
- Button Hopping41
Re-Directing Calls42
- To Re-Direct a Call Ringing at Your Extension42
- To Re-Direct a Call Ringing at Your Extension to Voice Mail42
Forwarding Calls42
- Forward All Calls42
- Follow Me43
- Forward When Busy43
- To Cancel Forward When Busy43
- Forward on no Answer43
- To Cancel Forward on no Answer44
External Forwarding44
- To Restrict an Extension from Forwarding Calls to an External Number44
- To Forward All Calls or External Calls Only to an External Number44
Group Forwarding45
- Setting a Group Forwarding from a System Phone45
- To Cancel Group Forwarding45
Conference Calls46
- To Set up an Internal Conference46
- To Set up an External Conference46
Using Your Feature Phone with a Headset46
- To Make an Internal or External Call When Using a Headset46
- To End a Call When Using Headset46
- To Answer a Call When Using a Headset46
Handset Monitor47
Incoming Call Handling47
- Incoming Calls to Individual Extensions47
- Incoming Calls to a Ring Group47
- Incoming Calls to a Hunt Group47
Extension Groups49
- Group Programming49
- Hunt Group Timer49
- Logging in and out of Hunt Groups49
Outgoing Groups50
- To Program Lines into Groups for Access Using the Codes 9 or 760 - 76950
Incoming Ringing Programming50
Day Service / Night Service50
- To Set the Automatic Start and End Times for Night Service51
- To Manually Turn on Night Service51
- To Have Night Service Remain on over Weekends51
Auto-Attendant52
- Dialing # When Listening to the Auto Attendant Greeting52
- Dialing # When Listening to a Standard Mailbox Greeting52
- Dialing # When Listening to a Message-Only Voice Mailbox53
- Dialing more than One Digit53
- Dialing an Invalid Number53
- Dialing Incomplete Numbers53
- Dialing When in the Recording Phase53
- Useful Samples of Digit Translation (Single Digit Dial Through)53
- Auto-Attendant Programming54
Courtesy Service56
- To Program the Courtesy Service56
Directory Services58
- Simple Directory Service58
- Dial Name Directory Service58
- Dial Name Directory Programming59
Voice Mail61
- To Allocate a Voice Mailbox to an Extension61
Setting up Voice Mailboxes61
- To Record Voice Mailbox Greetings61
- To Replay a Voice Mailbox Greeting62
- To Select the Primary or Alternate Greeting62
- Recording Names in Voice Mailboxes62
- To Turn on the Voice Mailboxes62
- To Monitor / Pick-Up Callers as They Speak to a Voice Mailbox63
- To Change a Voice Mailbox Password63
- To Compose a Message and Send It to Another User63
- To Access Voice Mailboxes64
- To Retrieve Messages Left in a Voice Mailbox64
- To Forward a Message64
- Return Call65
- Transferring Calls to Voice Mailboxes65
- To Create a VM Memo65
- To Retrieve Voice Mailbox Messages Remotely65
- To Record a Call66
- Group Mailboxes66
Remote Notification of Voice Messages67
- Setting up Your Remote Notification to a Personal Number67
- Setting up Remote Notification to a Pager68
- Selecting the Number of Simultaneous Calls68
- Selecting the Number of Retry Attempts68
- Selecting the Line Group that the Remote Notification Calls Are to Use69
- Notification Delay Timer69
- Notification Interval Timer69
- To Check All Voice Mail Passwords70
- Voice Mail from a Standard Analog Phone70
- Accessing a Voice Mailbox70
- Voice Mail Language71
- Information-Only Voice Mailboxes71
- Voice Mailbox Capacity71
- Voice Mailbox Capacity % Used71
- System Voice Mailbox71
- To Turn the System Voice Mailbox on and off72
- To Program Lines to be Answered by the System Voice Mailbox72
- Leaving Messages in Voice Mailboxes72
- To Change the Greeting on the System Voice Mailbox72
- To Set the Time a Call will Ring before the System Voice Mailbox Answers73
- To Retrieve Messages Left in the System Voice Mailbox73
- To Retrieve System Voice Mailbox Messages Remotely73
Fax Line / Extension73
Additional Call Features74
- Redial74
- Call Pick-Up74
- Ring Back75
- Camp on Busy75
- Call Waiting from Another Extension75
- To Present a Busy Extension with a Call Waiting Tone75
- To Accept a Waiting Call76
- Call Waiting from External Calls76
- Multiple Call Park76
- Automatic Line Selection76
- Barge-In76
- Paired Extensions77
- Operator Services78
- Setting Display Messages78
- Displaying Caller Numbers and Routing Calls79
- Programming the System with the Type of Caller ID Detection if Using Co Lines.(Pstn Caller ID Type)79
- Programming the System to Display Caller ID Information79
- To Associate a Caller Number with a Name and Route the Call to an Extension80
- Storing and Redialing Caller Numbers (Caller ID List)80
Paging81
- To Program an Extension for Use with a Public Address Amplifier82
- To Make an Announcement over a Public Address System83
- To Respond to a Page over the Pa System83
- To Make an Announcement over the Speakers of All Feature Phone83
- To Make an Announcement over the Speakers of All Feature Phone and the Pa83
- Single Extension Page84
- To Answer a Single Extension Page Call at Your Extension84
- To Protect Feature Phone against Paging Announcements84
- To Prevent Extensions from Using the Public Address System84
Manager / Assistant84
- To Set up Manager / Assistant Combinations84
- To Program a Key to Answer the Manager's Calls85
- To Dedicate a Co Line to a Manager's Extension85
- To Program a Key as a Single Extension Page Key to the Assistant'sextension85
- To Program a Key to Call the Assistant's Extension Directly86
- To Program a Key to Forward Calls to an Assistant86
Least-Cost Routing (Lcr)86
- To Set up Codes to Allow Calls to be Routed on Specific Lines or Networks86
- Least-Cost Routing Activated Automatically at Set Times87
- Making a Call with Lcr Activated87
Account Codes87
- To Set up the Account Code Operation87
- Entering Account Codes - Optional Mode88
- Entering Account Codes - Forced Mode88
Pbx Mode89
- Line Appearances on Feature Phone Keys89
- Making External Calls When in Pbx Mode89
- Incoming Calls in Pbx Mode89
- Call Answered89
- Calls Put on Hold89
Do-Not-Disturb90
- To Set Do-Not-Disturb on Your Extension90
- To Cancel Do-Not-Disturb on Your Extension90
Room Monitor90
Extension Lock90
- To Lock Your Extension90
- To Unlock Your Extension91
- To Make a Call from a Locked Extension91
- To Change Your Extension Lock Password91
- To Examine Extension Lock Passwords91
Tone Protection92
- To Program an Extension to Receive Call Waiting Tones92
- To Protect an Individual Call from Call Waiting Tones92
Reminder Call92
- To Set Your Extension to Give You a Reminder Call at a Given Time92
- To Review and Cancel a Reminder Call92
Sending a Hookflash While on a Call93
- To Send a Hookflash Signal to a Co or a Pbx93
Extension Reset93
- To Reset Your Feature Phone93
Setting the Time and Date93
Music-On-Hold Options94
- To Supply Music, Tone or Silence to Callers on Hold94
Hot Line94
Assigning Extension Names94
Class-Of-Service95
- To Program Class-Of-Service Tables95
- To Restrict Extension Outgoing Calls During the Day96
- To Restrict Extension Outgoing Calls During the Night96
- To Allow Extensions to Use System Speed-Dial Numbers to Override Call Restrictions96
Power Failure Options97
- To Provide Battery Backup97
- Battery Alarm97
- To Make Outgoing Calls Following a Power Failure97
Light-Emitting Diode (Led) Indicators97
Using a Door Phone98
- To Program a Door Phone98
- To Program Which Extensions the Door Phone will Ring98
- Answering a Door Phone Call98
- To Open a Door Using the Doorstrike98
- To Program Which Extensions Can Operate the Doorstrike98
Call Logging100
- To Enable / Disable Call Logging100
- To Prevent Calls from Individual Extensions Being Logged100
- To Set the Call Logging Interface Speed101
Operation with a Parent Pbx102
- To Program Pbx Access Digits102
Additional Programming Options103
System Language103
To Change the Programming Extension103
To Change the System Programming Password103
To Present Line Name (Line Name Programming)104
To Configure Unequipped Line Interfaces104
To Configure Disconnected Extensions105
Automatic Line Selection105
To Examine System Passwords105
To Configure Line Key Lights106
To Prohibit Trunk-To-Trunk Calls on an Extension107
To Move a Faulty Extension107
To Change Ringing from 50 to 20 Hz108
Reverse Cadence108
Keypad Confirmation108
Send Specific DID109
- Enabling Specific DID109
Flexible Numbering109
- General Rules for Flexible Numbering111
Sip Called Number Routing112
Local Codes112
To Configure Co Lines113
- Programming Tone Dialing114
- To Program Loop Calling on System Lines114
- Reversal on Idle114
- Caller ID Detection115
- Programming Dial Tone Detection115
- Programming Long Co Line115
- Line Name115
- Break Supervision116
- Reversal on Answer116
- Enhanced Emergency Service E911116
- Programming System Timers117
- Glossary of Timers117
- To Reset the System118
T1 (Rbs) T1/E1 Pri Interface119
(Pri)Trunk Type119
T1 (Rbs) or Pri (Isdn)119
- T1 (Rbs) Channel Programming119
- Programming Received Digits on the T1122
- Programming the Line Gain on the T1122
- Programming Dtmf/Pulse Dialing on the T1123
- T1 Pri Channel Programming123
E1 Pri Interface124
- E1 Pri Channel Programming124
- Accept on Busy125
Line Programming Changes When a T1/E1 Module Is Equipped125
Equipped Lines125
- Equipped Lines Programming When Trunk Type T1 Is Programmed125
- Equipped Lines Programming When Trunk Type T1 Isdn Is Programmed126
- Equipped Lines Programming When Trunk Type E1 Isdn Is Programmed126
Incoming Ringing / Auto Attendant / Courtesy Service127
Outgoing Restriction128
- Switch Equipped with a Pri Interface128
- Switch Equipped with a T1 Interface128
Incoming Calls Only When T1 Is Programmed129
Incoming Calls Only When T1 Pri Is Programmed129
Incoming Calls Only When E1 Pri Is Programmed129
Outgoing Groups130
- Outgoing Groups Programming When T1 Is Programmed130
- Outgoing Groups When Pri Is Programmed130
Lcr Codes130
- Selecting Lines When T1 Is Programmed130
- Selecting Lines When Pri Is Programmed131
System Voice Mailbox Programming131
- System Voice Mailbox Programming When T1 Is Programmed131
- System Voice Mailbox Programming When a Pri Is Programmed132
Analog Co Lines132
Call Routing Facilities on T1 and T1/E1 Pri132
Calling Number Routing132
Called Number Routing133
Calling Number / Called Number Routing133
Display of Calling / Called Numbers134
Telesecretary Service134
Presentation of Lines on the Systemphones135
- Programmed Systemphone Keys in Key System Mode135
- Line Presentation in the Systemphone Display135
Programming Reference136
- Accessing System Programming Options137
- System Settings Options138
- Extensions Settings Options Without a T1 /E1 Pri Module Installed141
- Extensions Settings Options with a T1 /E1 Pri Module Installed141
- Lines Settings Options143
Index145

Mitel 3000 - Page 2

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