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Mitel
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3000
Mitel 3000 Administrator's Manual
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Mitel 3000
Administrator’s Man
ual
Sixteen Key F
eature Phone
with DSS
Sixteen Key F
eature Phone
Scroll/Edit K
eys
N
umeric Keypad
Programmable Key
s
Data Socket and
Headset Socket
(underneat
h)
Message
Waiting
/Ringin
g
Indicator
Scroll/Edit
Keys
Display Keys
Volume Keys
4 Function K
eys:
Hold
Program
Message
Directory
N
umeric
Keypad
Handset
Mute Key
Speaker Key/Light
Clear
Key
Programmable
Keys
Programmable Key
s
D
SS
Volume Keys
Display Keys
Message
Waiting
/Ringin
g
Indicator
Speaker
Key/L
ight
Mute Key
Handset
Data Socket and
4 Function K
eys:
Hold
Program
Message
Directory
Headset
Socket
(underneat
h)
24
24
26
Table of Contents
Table of Contents
3
Fcc Information
12
Customer Owned Coin/Credit Card Phones
13
Data Equipment
13
Systems
13
Adjuncts - Kx and Px Devices
13
Oem Devices
14
Automatic Dialers
14
Toll Restriction and Least Cost Routing Equipment
14
Equipment with Direct Inward Dialling (DID)
14
Equal Access Requirements
15
Electrical Safety Advisory
15
Equipment with Fax
15
Digital Equipment
16
Rf Radiation Exposure
16
Safety Regulations
19
Important Safety Instructions
19
Save These Instructions
20
Introduction
21
System Description
21
System Options
22
Contact Details
22
Using this Guide
23
Feature Phone
24
To Adjust the Feature Phone Pedestal
26
Using the Feature Phone Display
27
Using the Display Keys to Select Menu Options
28
Using the Scroll Keys
28
Using the Clear Key "C
28
Using the Keypad
28
Entering Text When Programming Names or Messages
28
Using the Programmable Keys / Line Keys
29
Using the Speakerphone Key
29
Using the Volume Keys
29
Using the Function Keys
30
Dss Extensions
30
Backlit Display
30
Data Port
30
Customizing Your Feature Phone
31
To Change the Language on Your Phone
31
Automatic Answer
31
To Program a Feature Onto a Programmable Key on Your Extension
31
Headset Mode
32
To Select a Ringing Tone
32
To Set the Display Contrast
32
System Programming
32
Background Music
33
Speakerphone Options
33
Internal Extension Order
33
Ip Extensions
33
Using Standard Analog Telephone Sets
34
Feature Access Codes List
34
Getting Started - Basic Call Features
35
Making and Answering Calls
35
To Make an External Call
35
Restricting Outgoing Calls
35
To Program Co Lines to be Used for Incoming Calls Only
36
Emergency Numbers
36
To Make an Internal Call
36
To Call an Extension Group
37
Programming and Dialing Speed-Dial Numbers
37
To Program a Personal Speed-Dial Number
37
To Add or Delete a System Speed-Dial Number
37
To Change the System Speed-Dial Password
38
To Dial a Personal Speed-Dial Number
38
To Dial a System Speed-Dial Number
38
Answering Calls
39
Ignoring Calls Ringing Your Phone
39
Re-Seize Line
39
Holding and Transferring Calls
40
System Hold
40
To Place an External Call on System Hold
40
Associated Hold
40
To Transfer a Call to Another Extension
40
To Transfer a Call to an External Number
40
To Make an External Consultation Call
41
Button Hopping
41
Re-Directing Calls
42
To Re-Direct a Call Ringing at Your Extension
42
To Re-Direct a Call Ringing at Your Extension to Voice Mail
42
Forwarding Calls
42
Forward All Calls
42
Follow Me
43
Forward When Busy
43
To Cancel Forward When Busy
43
Forward on no Answer
43
To Cancel Forward on no Answer
44
External Forwarding
44
To Restrict an Extension from Forwarding Calls to an External Number
44
To Forward All Calls or External Calls Only to an External Number
44
Group Forwarding
45
Setting a Group Forwarding from a System Phone
45
To Cancel Group Forwarding
45
Conference Calls
46
To Set up an Internal Conference
46
To Set up an External Conference
46
Using Your Feature Phone with a Headset
46
To Make an Internal or External Call When Using a Headset
46
To End a Call When Using Headset
46
To Answer a Call When Using a Headset
46
Handset Monitor
47
Incoming Call Handling
47
Incoming Calls to Individual Extensions
47
Incoming Calls to a Ring Group
47
Incoming Calls to a Hunt Group
47
Extension Groups
49
Group Programming
49
Hunt Group Timer
49
Logging in and out of Hunt Groups
49
Outgoing Groups
50
To Program Lines into Groups for Access Using the Codes 9 or 760 - 769
50
Incoming Ringing Programming
50
Day Service / Night Service
50
To Set the Automatic Start and End Times for Night Service
51
To Manually Turn on Night Service
51
To Have Night Service Remain on over Weekends
51
Auto-Attendant
52
Dialing # When Listening to the Auto Attendant Greeting
52
Dialing # When Listening to a Standard Mailbox Greeting
52
Dialing # When Listening to a Message-Only Voice Mailbox
53
Dialing more than One Digit
53
Dialing an Invalid Number
53
Dialing Incomplete Numbers
53
Dialing When in the Recording Phase
53
Useful Samples of Digit Translation (Single Digit Dial Through)
53
Auto-Attendant Programming
54
Courtesy Service
56
To Program the Courtesy Service
56
Directory Services
58
Simple Directory Service
58
Dial Name Directory Service
58
Dial Name Directory Programming
59
Voice Mail
61
To Allocate a Voice Mailbox to an Extension
61
Setting up Voice Mailboxes
61
To Record Voice Mailbox Greetings
61
To Replay a Voice Mailbox Greeting
62
To Select the Primary or Alternate Greeting
62
Recording Names in Voice Mailboxes
62
To Turn on the Voice Mailboxes
62
To Monitor / Pick-Up Callers as They Speak to a Voice Mailbox
63
To Change a Voice Mailbox Password
63
To Compose a Message and Send It to Another User
63
To Access Voice Mailboxes
64
To Retrieve Messages Left in a Voice Mailbox
64
To Forward a Message
64
Return Call
65
Transferring Calls to Voice Mailboxes
65
To Create a VM Memo
65
To Retrieve Voice Mailbox Messages Remotely
65
To Record a Call
66
Group Mailboxes
66
Remote Notification of Voice Messages
67
Setting up Your Remote Notification to a Personal Number
67
Setting up Remote Notification to a Pager
68
Selecting the Number of Simultaneous Calls
68
Selecting the Number of Retry Attempts
68
Selecting the Line Group that the Remote Notification Calls Are to Use
69
Notification Delay Timer
69
Notification Interval Timer
69
To Check All Voice Mail Passwords
70
Voice Mail from a Standard Analog Phone
70
Accessing a Voice Mailbox
70
Voice Mail Language
71
Information-Only Voice Mailboxes
71
Voice Mailbox Capacity
71
Voice Mailbox Capacity % Used
71
System Voice Mailbox
71
To Turn the System Voice Mailbox on and off
72
To Program Lines to be Answered by the System Voice Mailbox
72
Leaving Messages in Voice Mailboxes
72
To Change the Greeting on the System Voice Mailbox
72
To Set the Time a Call will Ring before the System Voice Mailbox Answers
73
To Retrieve Messages Left in the System Voice Mailbox
73
To Retrieve System Voice Mailbox Messages Remotely
73
Fax Line / Extension
73
Additional Call Features
74
Redial
74
Call Pick-Up
74
Ring Back
75
Camp on Busy
75
Call Waiting from Another Extension
75
To Present a Busy Extension with a Call Waiting Tone
75
To Accept a Waiting Call
76
Call Waiting from External Calls
76
Multiple Call Park
76
Automatic Line Selection
76
Barge-In
76
Paired Extensions
77
Operator Services
78
Setting Display Messages
78
Displaying Caller Numbers and Routing Calls
79
Programming the System with the Type of Caller ID Detection if Using Co Lines.(Pstn Caller ID Type)
79
Programming the System to Display Caller ID Information
79
To Associate a Caller Number with a Name and Route the Call to an Extension
80
Storing and Redialing Caller Numbers (Caller ID List)
80
Paging
81
To Program an Extension for Use with a Public Address Amplifier
82
To Make an Announcement over a Public Address System
83
To Respond to a Page over the Pa System
83
To Make an Announcement over the Speakers of All Feature Phone
83
To Make an Announcement over the Speakers of All Feature Phone and the Pa
83
Single Extension Page
84
To Answer a Single Extension Page Call at Your Extension
84
To Protect Feature Phone against Paging Announcements
84
To Prevent Extensions from Using the Public Address System
84
Manager / Assistant
84
To Set up Manager / Assistant Combinations
84
To Program a Key to Answer the Manager's Calls
85
To Dedicate a Co Line to a Manager's Extension
85
To Program a Key as a Single Extension Page Key to the Assistant'sextension
85
To Program a Key to Call the Assistant's Extension Directly
86
To Program a Key to Forward Calls to an Assistant
86
Least-Cost Routing (Lcr)
86
To Set up Codes to Allow Calls to be Routed on Specific Lines or Networks
86
Least-Cost Routing Activated Automatically at Set Times
87
Making a Call with Lcr Activated
87
Account Codes
87
To Set up the Account Code Operation
87
Entering Account Codes - Optional Mode
88
Entering Account Codes - Forced Mode
88
Pbx Mode
89
Line Appearances on Feature Phone Keys
89
Making External Calls When in Pbx Mode
89
Incoming Calls in Pbx Mode
89
Call Answered
89
Calls Put on Hold
89
Do-Not-Disturb
90
To Set Do-Not-Disturb on Your Extension
90
To Cancel Do-Not-Disturb on Your Extension
90
Room Monitor
90
Extension Lock
90
To Lock Your Extension
90
To Unlock Your Extension
91
To Make a Call from a Locked Extension
91
To Change Your Extension Lock Password
91
To Examine Extension Lock Passwords
91
Tone Protection
92
To Program an Extension to Receive Call Waiting Tones
92
To Protect an Individual Call from Call Waiting Tones
92
Reminder Call
92
To Set Your Extension to Give You a Reminder Call at a Given Time
92
To Review and Cancel a Reminder Call
92
Sending a Hookflash While on a Call
93
To Send a Hookflash Signal to a Co or a Pbx
93
Extension Reset
93
To Reset Your Feature Phone
93
Setting the Time and Date
93
Music-On-Hold Options
94
To Supply Music, Tone or Silence to Callers on Hold
94
Hot Line
94
Assigning Extension Names
94
Class-Of-Service
95
To Program Class-Of-Service Tables
95
To Restrict Extension Outgoing Calls During the Day
96
To Restrict Extension Outgoing Calls During the Night
96
To Allow Extensions to Use System Speed-Dial Numbers to Override Call Restrictions
96
Power Failure Options
97
To Provide Battery Backup
97
Battery Alarm
97
To Make Outgoing Calls Following a Power Failure
97
Light-Emitting Diode (Led) Indicators
97
Using a Door Phone
98
To Program a Door Phone
98
To Program Which Extensions the Door Phone will Ring
98
Answering a Door Phone Call
98
To Open a Door Using the Doorstrike
98
To Program Which Extensions Can Operate the Doorstrike
98
Call Logging
100
To Enable / Disable Call Logging
100
To Prevent Calls from Individual Extensions Being Logged
100
To Set the Call Logging Interface Speed
101
Operation with a Parent Pbx
102
To Program Pbx Access Digits
102
Additional Programming Options
103
System Language
103
To Change the Programming Extension
103
To Change the System Programming Password
103
To Present Line Name (Line Name Programming)
104
To Configure Unequipped Line Interfaces
104
To Configure Disconnected Extensions
105
Automatic Line Selection
105
To Examine System Passwords
105
To Configure Line Key Lights
106
To Prohibit Trunk-To-Trunk Calls on an Extension
107
To Move a Faulty Extension
107
To Change Ringing from 50 to 20 Hz
108
Reverse Cadence
108
Keypad Confirmation
108
Send Specific DID
109
Enabling Specific DID
109
Flexible Numbering
109
General Rules for Flexible Numbering
111
Sip Called Number Routing
112
Local Codes
112
To Configure Co Lines
113
Programming Tone Dialing
114
To Program Loop Calling on System Lines
114
Reversal on Idle
114
Caller ID Detection
115
Programming Dial Tone Detection
115
Programming Long Co Line
115
Line Name
115
Break Supervision
116
Reversal on Answer
116
Enhanced Emergency Service E911
116
Programming System Timers
117
Glossary of Timers
117
To Reset the System
118
T1 (Rbs) T1/E1 Pri Interface
119
(Pri)Trunk Type
119
T1 (Rbs) or Pri (Isdn)
119
T1 (Rbs) Channel Programming
119
Programming Received Digits on the T1
122
Programming the Line Gain on the T1
122
Programming Dtmf/Pulse Dialing on the T1
123
T1 Pri Channel Programming
123
E1 Pri Interface
124
E1 Pri Channel Programming
124
Accept on Busy
125
Line Programming Changes When a T1/E1 Module Is Equipped
125
Equipped Lines
125
Equipped Lines Programming When Trunk Type T1 Is Programmed
125
Equipped Lines Programming When Trunk Type T1 Isdn Is Programmed
126
Equipped Lines Programming When Trunk Type E1 Isdn Is Programmed
126
Incoming Ringing / Auto Attendant / Courtesy Service
127
Outgoing Restriction
128
Switch Equipped with a Pri Interface
128
Switch Equipped with a T1 Interface
128
Incoming Calls Only When T1 Is Programmed
129
Incoming Calls Only When T1 Pri Is Programmed
129
Incoming Calls Only When E1 Pri Is Programmed
129
Outgoing Groups
130
Outgoing Groups Programming When T1 Is Programmed
130
Outgoing Groups When Pri Is Programmed
130
Lcr Codes
130
Selecting Lines When T1 Is Programmed
130
Selecting Lines When Pri Is Programmed
131
System Voice Mailbox Programming
131
System Voice Mailbox Programming When T1 Is Programmed
131
System Voice Mailbox Programming When a Pri Is Programmed
132
Analog Co Lines
132
Call Routing Facilities on T1 and T1/E1 Pri
132
Calling Number Routing
132
Called Number Routing
133
Calling Number / Called Number Routing
133
Display of Calling / Called Numbers
134
Telesecretary Service
134
Presentation of Lines on the Systemphones
135
Programmed Systemphone Keys in Key System Mode
135
Line Presentation in the Systemphone Display
135
Programming Reference
136
Accessing System Programming Options
137
System Settings Options
138
Extensions Settings Options Without a T1 /E1 Pri Module Installed
141
Extensions Settings Options with a T1 /E1 Pri Module Installed
141
Lines Settings Options
143
Index
145
Other manuals for Mitel 3000
Manual
101 pages
Installation And Maintenance Manual
137 pages
User Guide
24 pages
Quick Reference Guide
13 pages
Basic Installation Instructions
6 pages
Quick Reference Card
2 pages
5
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Mitel 3000 Specifications
General
Brand
Mitel
Model
3000
Category
Telephone System
Language
English
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