Using Personal Call Routing
Page 10 Mitel
®
5000 CP Phone User Guide Supplement for v3.2, September 2009
Using Personal Call Routing
When you enable Personal Call Routing, your incoming calls are routed as specified by the
routing type programmed for you by your system administrator. The table below provides
descriptions for the default routing types.
Check with your system administrator to see which routing type has been programmed for you.
Your administrator can modify these routing types by adding or removing routing steps, adding
or removing destinations, and changing the ring timers, if required.
To ensure that calls are routed correctly to your mobile and home phones, inform your system
administrator if either of these phone numbers change.
Enabling and Disabling Personal Call Routing
You can enable and disable Personal Call Routing from you main extension.
To enable Personal Call Routing:
Dial 363 or 364. PERSONAL ROUTING ON appears on the display.
To disable Personal Call Routing:
Dial 362 or 364. PERSONAL ROUTING OFF appears on the display.
Answering Routed Calls
To answer calls routed to your softphone or home IP phone, simply answer the call as you
normally would. See the instructions below to answer calls routed to your mobile and home
phones.
To answer a call routed to your mobile or home phone:
1. Answer the call when it rings your phone. After you speak, the Personal Call Routing
prompt is played.
2. Do one of the following:
• Press # to accept the call.
• Press * to send the call to the voice mailbox associated with your main extension
(not your mobile phone or home phone voice mailbox). If you do not have a voice
mailbox, the “Press *...” prompt is not played and the call is routed to your main
extension.
If you hang up, the call continues to follow the programmed routing steps.
Routing Type Description
Mobile Twinning Calls simultaneously ring your desk phone and mobile phone, before
going to voice mail.
Delayed Mobile
Twinning
Calls ring your desk phone first, and then ring both your desk phone and
mobile phone, before going to voice mail.
NOTE
You do not need to wait for the prompt to accept the call. You can
accept the call immediately by pressing the # key.