Appendix B Warranty, Service Support, and
Replacement Parts
B.1 Scope of Manual
This manual is intended for use by service technicians familiar with similar types of equipment. It
contains service information required for the equipment described and is current as of the printing
date. Changes which occur after the printing date may be incorporated by a complete Manual revision
or alternatively as additions.
B.2 Warranty
Motorola offers long term support for its products. This support includes full exchange and/or repair of
the product during the warranty period, and service/ repair or spare parts support out of warranty. Any
“return for exchange” or “return for repair” by an authorized Motorola Dealer must be accompanied by
a Warranty Claim Form. Warranty Claim Forms are obtained by contacting an Authorized Motorola
Dealer.
B.2.1 Warranty Period and Return Instructions
The terms and conditions of warranty are defined fully in the Motorola Dealer, Distributor, or Reseller
contract. These conditions may change from time to time and the following notes are for guidance
purposes only.
In instances where the product is covered under a “return for replacement” or “return for repair”
warranty, a check of the product should be performed prior to shipping the unit back to Motorola. This
is to ensure that the product has been correctly programmed or has not been subjected to damage
outside the terms of the warranty.
B.2.2 After Warranty Period
After the Warranty period, Motorola continues to support its products in two ways.
1. Motorola's Managed Technical Services (MTS) offers a repair service to both end users and
dealers at competitive prices.
2. MTS supplies individual parts and modules that can be purchased by dealers who are technically
capable of performing fault analysis and repair.
B.2.3 Piece Parts
Some replacement parts, spare parts, and/or product information can be ordered directly. If a
complete Motorola part number is assigned to the part, it is available from Motorola’s Managed
Technical Services (MTS). If no part number is assigned, the part is not normally available from
Note:
Before operating or testing these units, please read the Product Safety and RF Exposure
Compliance section in the front of this manual.
Note:
Only Motorola Service Centers or Approved Motorola Service Dealers can perform these
functions. Any tampering by non-authorized Motorola Service Centers voids the warranty of
your radio. To find out more about Motorola and its approved Service Centers, please visit
http://www.motorola.com/businessandgovernment/public/functions/home/home.aspx
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