MSD MESO QuickPlex SQ 120 User Manual

Appendix 36
Appendix
6.1 Troubleshooting Guide
Refer to Table 6:1 below to troubleshoot hardware and operating errors. The software version may be found in Help  About Workbench.
Table 6:1 Troubleshooting Guide
Symptom/Error message
on screen
Possible Cause
Corrective Action
Instrument or computer does not
power on.
Loose or disconnected power
cord(s)
Ensure that the power cords connecting the instrument and/or computer to the
external power source are plugged in properly.
No voltage at outlet Test the outlet by connecting a different electrical device to the outlet.
One or more fuses activated
Fuses on the QuickPlex SQ 120 instrument are internal and must be replaced by an
MSD Service Engineer.
The plate passes through the
instrument without being read. The
Status window jumps from 1 % to
100 %.
The instrument was unable to read
the barcode on the plate. The
barcode may be damaged, smudged,
marked, or otherwise unreadable.
Verify a barcode is smoothly affixed to the side of the plate. Then, select the
appropriate plate type from the pull-down menu, and read the plate again. If the
barcode is damaged, reverse the orientation of the plate so that the barcodes on the
other side of the plate are read.
Error 515
General error
The instrument failed to read the
plate after clicking the Run button.
Windows security settings,
networking parameters, or the
instrument name has changed.
Click OK to continue.
Determine whether your IT department has made any changes to the instrument
computer recently.
Incompatible anti-virus software has
been installed on the instrument
computer.
Disable the antivirus program temporarily to see if that is the issue. There are
several methods:
1) Exclude the file: C:\Program Files (x86)\MSD Discovery
Workbench\lib\prefs.properties from scanning.
2) Disable real-time scanning.
3) Uninstall the antivirus program and use a different program.
Error 515
General error
The instrument failed to initialize
after clicking the instrument icon.
The Windows theme has changed.
Click OK to continue.
Restore the default Windows theme. Please check whether your IT department has
made any changes to the instrument computer recently.
The sysinfo file contains a software log that can be used to diagnose the problem.
See Section
7.2 below
for instructions on creating a sysinfo file.
Error 515
General error
The error was noted while reading
a plate or during data analysis.
The Plate Data History (database) is
full.
Click OK to continue.
Backup and clear the database. For DISCOVERY WORKBENCH v4, instructions on
backing up and clearing the database may be found in the DISCOVERY
WORKBENCH User’s Guide.
The software log will contain a message such as: Could not allocate space for
object 'PIDTable' .....in database 'LCPRSchema' because the 'PRIMARY' filegroup
is full.
Error 6106
Instrument
initialization failed
The instrument or computer has
experienced a communications
failure.
Perform the following steps:
1) Shut down the computer.
2) Shut down the QuickPlex SQ 120 instrument.
3) Restart the computer.
4) Restart the QuickPlex SQ 120 instrument.

MSD MESO QuickPlex SQ 120 Specifications

General

Brand	MSD
Model	MESO QuickPlex SQ 120
Category	Laboratory Equipment
Language	English