Section 3: Features
Product Description 119
3
Toll Restriction Override
Description
Toll Restriction Override lets a user temporarily bypass an extension’s Toll Restriction. This helps a
user that must place an important call that Toll Restriction normally prevents. For example, you
could set up Toll Restriction to block 900 calls and then provide a Toll Restriction Override code to
your attendant and executives. When the attendant or executive needs to place a 900 call, they just:
● Press CALL1 and dial their override code.
● Press a line key or dial a trunk access code (e.g., 9 or #9 002).
● Place the 900 call without restriction.
You can assign a different Toll Restriction Override code to each extension. Or, extensions can
share the same override code.
Traffic Management Report (TMS)
Description
The system provides comprehensive Traffic Management (TMS) Reports that help when analyzing
system usage and calling patterns. The TMS report is in five sections (shown below):
1. Trunk Calls Sorted by Extension
2. Trunk Calls Sorted by Trunk
3. ACD Calls Sorted by Agent
4. ACD Calls Sorted by ACD Group
5. All Trunks Busy Report
TMS Report Timed Print Options
You can set up the Traffic Management Report to start and stop at a preset time, and to periodically
print out during the “active” time period. For example, the TMS can print at 60 minute intervals
between 8:00 AM and 5:00 PM, and then be off-line until 8:00 the following morning. The time the
report printed is indicated along with the date and page number on each page of the TMS report.
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