Section 3: Features
Product Description 77
3
Hold
Description
Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence
or Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold,
the extension user may process calls or use a system feature. Calls left on Hold too long recall the
extension that placed them on Hold. There are four types of Hold:
● System Hold
An outside call a user places on Hold flashes the line key (if programmed) at all other keysets.
Any keyset user with the flashing line key can pick up the call.
● Exclusive Hold
When a user places a call on Exclusive Hold, only that user can pick up the call from Hold.
The trunk appears busy to all other keysets that have a key for the trunk. Exclusive hold is
important if a user doesn’t want a co-worker picking up their call on Hold.
● Group Hold
If a user places a call on Group Hold, another user in the Department Group can dial a code to
pick up the call. This lets members of a department easily pick up each other’s calls.
● Intercom Hold
A user can place an Intercom call on Hold. The Intercom call on Hold does not indicate at any
other extension.
Hold Recall to Operator
Hold Recall to Operator enhances how the system handles calls that have been left on hold too
long. With Hold Recall to Operator:
● A trunk call recalls the extension that placed it on Hold after the Hold/Exclusive Hold Recall
time.
● The recalling trunk will ring the extension that placed it on Hold for the Hold/Exclusive Hold
Recall Callback Time.
● After the Hold/Exclusive Hold Recall Callback Time, the trunk call will ring the operator.
Hold Recall to Operator applies to trunk calls placed on System Hold, Exclusive Hold and Group
Hold. It does not apply to Intercom calls.
Aspire
• Available
To Next Page
Loading...
Need help?
General
