Section 3: Features
80 Product Description
InDepth and inDepth+
Description
The inDepth and inDepth+ programs (P/N 94139Vx.xx) are Windows-based Management Information
Systems that work in conjunction with the built in Aspire ACD. These ACD/MIS systems enhance the sys-
tem ACD with real time statistics and reports on ACD group traffic patterns and usage. Communicating
through the Open Architecture Interface (OAI), inDepth and inDepth+ are an extensive set of user-config-
urable Real Time Windows and Reporter subsystems.
InDepth+ is the more comprehensive and capable of the ACD/MIS systems and offers:
● Real Time Status Window
This window displays ACD agent status, state
and connection state.
● Real Time Statistics Window
The statistics window provides a visual perfor-
mance summary for lines, agents and ACD Groups.
● Call Queue and Wait Time Windows
These windows show the number of calls in
queue, the longest wait time, as well as the
number of calls answered and abandoned.
● Wallboard Template
Use the wallboard template display to motivate and inform ACD agents through a dynamic display of
real time statistics and messages.
● Reporter
ACD administrators can create fully-configurable reports for display and printing.
Similar in many respects to inDepth+, inDepth is streamlined for more modest ACD applications. InDepth
provides a single real time screen template, up to seven reports and can track report data for up to one full
month. InDepth includes ACD/MIS features like Report View/Print and Audible/Visual Alarms, but
excludes the Sub-Supervisor Positions and the Wallboard Support.
Hardware, Software and System Requirements
● PC 486 DX2-66 or higher with 8MByte RAM ● 4 Serial ports
● Windows 95 or Windows NT ● Network card for multiple MIS workstations
● SVGA mode (800 x 600) ● Sound card
For more information, refer to the inDepth/inDepth+ Manual (P/N TBD) for the specifics.
Aspire
• Available
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