5-4 Problem Solving
If the above items are all correct, but the problem reoccurs, refer to Diagnostic
Procedures in this chapter.
Running New Application Software
Problems that occur when you run new application software are usually related to the
software. Faulty equipment is much less likely, especially if other software runs
correctly. If you have problems while running new application software, check the
following checklist.
Checklist
!
Does the system meet the minimum hardware requirements for the software? Refer
to the software documentation.
!
Is the software an authorized copy? If not, obtain an authorized copy of the software.
Unauthorized copies often do not work.
!
If you are running the software from a diskette, is it a good copy?
!
If you are running the software from a hard disk drive, is the software correctly
installed? Where all necessary procedures followed and files installed?
!
If you are running the software from a CD-ROM disk is the disk scratched or dirty?
!
Are the correct device drivers installed?
!
Is the software correctly configured for the system?
!
Are you using the software correctly?
!
If other software runs correctly on the system, contact your vendor about the failing
software.
If the problems persist with the software, contact the software vendor's customer service
representative.
To Next Page
Loading...
