NEC Univerge SV8100 - Page 100

Issue 4.0 UNIVERGE SV8100
3 - 68
Setting Up 1st and 2nd Announcements for Overflow Modes 3 and 5
 Mode 3 = No Overflow with 1st and 2nd Announcements
 Mode 5 = Overflow with 1st and 2nd Announcements
For overflow modes 3 and 5, the system plays the 1st and 2nd Announcements to
callers and overflows based on the interaction of the following ACD programming:
 41-08-04 ACD Overflow Options – ACD Overflow Transfer Time
Overflow out of the ACD queue (mode 5 only) occurs after this timer
expires. It starts as soon as a call goes into queue. Disable this timer (0) if
you want queued callers to stay in queue until they are answered or they
hang up.
 If Program 41-10-05, 41-11-07 or 41-19-07 is set, call will disconnect.
When it times out, the system overflows the caller to the destination defined
in Program 41-09-01.
With a PGD(2) set as the announcement source:
 41-10-01 ACI Delay Announcement – 1st Delay Announcement ACI Port
Number
For each ACD group (01~64), set the 1st Delay Announcement ACI Port
Number (0~96).
 41-10-02 ACI Delay Announcement – 2nd Delay Announcement ACI Port
Number
For each ACD group (01~64), set the 2nd Delay Announcement ACI Port
Number (0~96).
2
3
4
After this times out, the 1st
announcement plays again,
if defined in programming.
After this times out, the 1st announcement plays for the
first time. When a PGD(2) is used, it will continue to
play the 1st Announcement Message until the call is
answered, or the caller hangs up, or overflow occurs.
When a call
rings in, these
timers start.
Overflow occurs
(mode 4 only).
41-11-03
(VRS)
41-19-03
(In-Mail)
22-01-11
(VRS)
41-19-08
(In-Mail)
41-08-04
1
41-10-03 [PGD(2)]
41-11-01 (VRS)
41-19-01 (In-Mail)