NEC Univerge SV8100 - Page 101

UNIVERGE SV8100 Issue 4.0
ACD Installation Manual 3 - 69
 41-10-03 ACI Delay Announcement – 1st Delay Announcement Connection
Timer
For each ACD group (01~64), determine how long the system waits before
playing the Delay Message (0~64800 seconds).
 41-10-04 ACI Delay Announcement – 2nd Delay Announcement Connection
Timer
For each ACD group (01~64), set how long the system waits before playing
the second delay announcement (0~64800 seconds).
 41-10-05 ACI Delay Announcement – 2nd Delay Announcement Sending
Duration
For each ACD group (01~64), determine how long the second
announcement should play. After this timer expires, the call will disconnect
unless the timer is set to “0” (0~64800 seconds).
With a VRS set as the announcement source (Program 41-08-03):
 41-11-01 VRS Delay Announcement – Delay Message Start Timer
For each ACD group (01~64), determine how long the system waits before
playing the Delay Message (0~64800 seconds).
 41-11-02 VRS Delay Announcement – 1st Delay Message Number
For each ACD group (01~64), set the 1st Delay Message Number
(01~101).
 41-11-03 VRS Delay Announcement – 1st Delay Message Sending Count
For each ACD group (01~64), determine how many times the 1st Delay
Message is played to the caller (0~255).
 41-11-04 VRS Delay Announcement – 2nd Delay Message Number
For each ACD group (01~64), set the 2nd Delay Message Number
(01~101).
 41-11-05 VRS Delay Announcement – 2nd Waiting Message Sending Count
For each ACD group (01~64), determine how many times the 2nd Delay
Message is played to the caller (0~255).
 41-11-07 VRS Delay Announcement – ACD Forced Disconnect Time After the
2nd Message
For each ACD group (01~64), assign how long the system should wait after
the end of the 2nd Announcement Message before disconnecting the call
(0~64800).
 41-11-08 VRS Delay Announcement – Queue Depth Announcement
For each ACD Group (01~64), use (0) to disable the Queue Depth
Announcements, (1) after the 1st Delay Announcement only, (2) after the
2nd Delay Announcement only, or (3) after both the 1st and 2nd.