Home
NEC
Server
Univerge SV8100
Installation Manual
Page 125
NEC Univerge SV8100 - Page 125
278 pages
Manual
To Next Page
To Next Page
To Previous Page
To Previous Page
Loading...
UNIVERGE SV8100
Issue 4.0
ACD Installation Manual
3 - 93
3.
Dial the ACD Agent's extension number
.
4.
Dial the number of the ACD Group to which you
want to assign the agent.
Y
ou hear confi
rmation tone.
5.
Press
Speaker
to han
g up.
124
126
Table of Contents
Main Page
Default Chapter
5
Table of Contents
5
Chapter 1 Introduction
9
What Is ACD
9
Equitable Distribution of Calls Among Agents
9
Unique Considerations
10
Chapter 2 Setting up ACD for the First Time
11
Arrange Extensions into ACD Groups
11
Set up Work Schedules and Work Periods
11
Arrange Trunks into Incoming Ring Groups
11
Section 2 Set up Work Schedules and Work Periods
17
Determine Trunk Work Schedules
20
Assign Incoming Trunk Ring Groups to ACD Groups
20
Section 6 Assign Incoming Trunk Ring Groups to ACD Groups
24
Basic Programming
27
Basic Operations
29
Transferring Calls to an ACD Group
29
Answering Outside Calls that Ring Your ACD Group
30
Agent Log in and Log out
30
Section 4 Arrange Trunks into Incoming Ring Groups
30
Changing ACD Group Assignment
31
Chapter 3 Advanced ACD Features
35
ACD Setup Options
35
ACD Skill Based Routing
39
ACD Caller ID Based Routing
50
Emergency Call
67
Headset Operation (with Automatic Answer)
71
Hotline for ACD Agents
73
Identification Codes for ACD Agents
77
Section 8 Basic Operations
80
SIE Key for ACD Groups
83
Off-Duty Mode
87
One-Digit Dial out
91
Overflow Options
95
Queue Status Display
115
Supervisor, ACD Group
121
Supervisor, ACD System
127
Supervisor, DSS Console
133
Supervisor Monitor / ACD Monitor
137
Traffic Reports
139
Wrap-Up Time
143
Chapter 4 Programming
147
Before You Start Programming
147
How to Use this Chapter
147
Section 4 How to Enter and Exit Programming Mode
147
Unique Programming Considerations
148
How to Enter and Exit Programming Mode
149
Entering Programming Mode
149
Exiting Programming Mode
150
Using Keys to Move Around in the Programs
151
Section 9 Programming
151
Programming Names and Text Messages
152
Other manuals for NEC Univerge SV8100
User Guide
518 pages
Features And Specifications Manual
1386 pages
Configuration Guide
150 pages
Features & Specifications Manual
1174 pages
Programming Manual
986 pages
Quick Reference Guide
15 pages
System Hardware Manual
420 pages
Applications
184 pages
Service Information Bulletin
52 pages
System Maintenance Manual
78 pages
General Description Manual
186 pages
System Configuration Guide
44 pages
Reference Sheet
6 pages
Reference Guide
5 pages
System Specifications
2 pages
Show more
Related product manuals
NEC Univerge SV8100 R2
19 pages
NEC Univerge SV8300
54 pages
NEC UNIVERGE SV8500
975 pages
NEC UNIVERGE SV7000
201 pages
NEC UNIVERGE SV9100 DT930
132 pages
NEC UNIVERGE SL2100
34 pages
NEC UNIVERGE NEAX 2000 IPS
1038 pages
NEC SV8100 SE
2 pages
NEC US110
164 pages
NEC Univerge SV8100 DT310
78 pages
NEC UNIVERGE SV8100 DT7 SERIES
16 pages
Univerge SV8100 VM8000 InMail
388 pages
To Next Page
