Issue 4.0 UNIVERGE SV8100
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3. Press ACD Log On/Off key (Program 15-07-01 or SC 752: code *10) again.
Your displays shows: GROUP No:n
To return the ACD Group to service:
The Out of Service and Log On/Off keys are lit. If you have logged out of the group
and your ACD Log On/Off key is out, you must log back in before going to step 1.
1. Press your Out of Service key (Program 15-07-01 or SC 752: code *14).
The key goes out and your agents can log back into the group.
Logging Agents into and out of their ACD Group
To log an agent into their ACD Group:
You can do this while either logged in or logged out.
1. Press the Speaker key.
2. Dial 667.
3. Dial the ACD Agent's extension number.
You hear confirmation tone.
4. Press Speaker to hang up.
To log an agent out of their ACD Group:
You can do this while either logged in or logged out.
1. Press the Speaker key.
2. Dial 668.
3. Dial the ACD Agent's extension number.
You hear confirmation tone.
4. Press Speaker to hang up.
Assigning Agents to different ACD Groups
To assign an agent to a different ACD Group:
You can do this while either logged in or logged out. You must log out the ACD Agent
before reassigning them.
1. Press the Speaker key.
2. Dial 669.
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