NEC Univerge SV8100 - Page 123

UNIVERGE SV8100 Issue 4.0
ACD Installation Manual 3 - 91
Press ACD Log On/Off key (Program 15-07-01 or SC 752: code *10).
 Your Log On/Off key lights and you hear a single beep.
 Your display will show the ACD Group to which you are logged in.
To log your supervisor extension out of an ACD Group:
This will end your Group Supervisor capabilities. Your Log On/Off key will be on and
your display shows the ACD Group to which you are logged in.
1. Press the Speaker key.
2. Dial
5.
- OR -
Press ACD Log On/Off key (Program 15-07-01 or SC 752: code *10).
 Your display shows: ACD LOGOUT (1:Yes, 0:No)
3. Dial 1 to log out.
 You hear confirmation tone (if you dialed *5) or a single beep (if you pressed the ACD
Log On/Log Off key).
 Dial 0 instead to cancel the log out and return to the group.
Taking an ACD Group out of Service
To take your entire ACD Group out of service:
You must be logged into the group.
1. Press your Out of Service key (Program 15-07-01 or SC 752: code *14).
 Your display shows: END OF WORK? (1:Yes,0:No)
2. Dial 1 to take your entire ACD Group out of service.
 The Log On/Off and Out of Service keys light. While you are logged out, calls no longer
ring into the ACD Group.
 Your display shows: G:n END OF WORK! TERMINAL LOG OUT... indicating that all
agents have not yet logged out of the group.
 Dial 0 instead to cancel and return to the group.
To check to see which agents have not yet logged out of the ACD Group:
Your display shows: G:n END OF WORK! TERMINAL LOG OUT...
1. Press your ACD Log On/Off key (Program 15-07-01 or SC 752: code *10).
 Your display shows: LOGIN TERMINAL n CHECK SAT non
 The extension shown in CHECK SAT non has not logged out.
2. Press volume  or  to scroll through the list of agents that have not logged out.
 When all agents have logged out (including yourself), your display shows: