UNIVERGE SV8100 Issue 4.0
ACD Installation Manual 3 - 99
To log an agent out of their ACD Group:
You can do this while either logged in or logged out.
1. Press the Speaker key.
2. Dial 668.
3. Dial the ACD Agent's extension number.
You hear confirmation tone.
4. Press Speaker to hang up.
Assigning Agents to different ACD Groups
To assign an agent to a different ACD Group:
You can do this while either logged in or logged out. You must log out the ACD Agent
before reassigning them.
1. Press the Speaker key.
2. Dial 669.
3. Dial the ACD Agent's extension number.
4. Dial the number of the ACD Group to which you want to assign the agent.
You hear confirmation tone.
5. Press Speaker to hang up.
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