Issue 4.0 UNIVERGE SV8100
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2. Dial 1 to take all the ACD Groups out of service.
The Log On/Off and Out of Service keys light. While you are logged out, calls no longer
ring into the ACD Groups.
Your display shows: G:n END OF WORK! TERMINAL LOG OUT... indicating that all
agents have not yet logged out of the group.
Dial 0 instead to cancel and return to the group.
To check to see which agents have not yet logged out of their ACD Group:
Your display shows: END OF WORK! TERMINAL LOG OUT...
1. Press your ACD Log On/Off key (Program 15-07-01 or SC 752: code *10).
Your display shows: LOGIN TERMINAL n CHECK STA nnn
The extension shown in CHECK STA nnn has not logged out.
2. Press volume or to scroll through the list of agents that have not logged out.
3. Press ACD Log On/Off key (Program 15-07-01 or SC 752: code *10) again.
Your displays shows: SUPERVISOR
To return all the ACD Groups to service:
The Out of Service and Log On/Off keys are lit. If you have logged out as an ACD
System Supervisor (and your ACD Log On/Off key is out), you must log back in before
going to step 1.
1. Press your Out of Service key (Program 15-07-01 or SC 752: code *14).
The key goes out and your agents can log back into the group.
Logging Agents into and out of their ACD Group
To log an agent into their ACD Group:
You can do this while either logged in or logged out.
1. Press the Speaker key.
2. Dial 667.
3. Dial the ACD Agent's extension number.
You hear confirmation tone.
4. Press Speaker to hang up.
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