NEC Univerge SV8100 - Page 144

Issue 4.0 UNIVERGE SV8100
3 - 112
Programming
 11-13-03 Service Code Setup (for ACD) – Set ACD Wrap-Up Time (for SLT)
Assign the service code to be used by a single line telephone user to enter
Wrap-Up mode.
 11-13-04 Service Code Setup (for ACD) – Cancel ACD Wrap-Up Time (for SLT)
Assign the service code to be used by a single line telephone user to cancel
Wrap-Up mode.
 15-07-01 Programmable Function Keys
If extension should have Wrap-Up Time capability, assign a Wrap-Up Time
programmable key (code *17).
 41-14-02 ACD Options Setup – Automatic Wrap Up Mode
Set the Wrap Up Mode option (0=After wrap up mode key is pressed,
1=After call is finished automatically) for ACD Groups (01~64).
 41-14-09 ACD Options Setup – Automatic Wrap-Up End Time
For each ACD Group (01~64), set how long the system waits before
automatically ending wrap up time. After this interval expires, Auto Wrap-Up
will automatically log the agent back into their group. To disable the Auto
Wrap-up option, enter 0 (0=disabled, 1~64800 seconds).
Related Features
Off-Duty Mode
Operation
To activate Wrap-Up Time:
Your ACD Group setup may automatically activate Off-Duty Mode after you complete
a call. If you group has Automatic Wrap-Up Time, your Wrap-Up Time key flashes
while you are on a call. In addition, Auto Wrap-up may automatically return you to
your ACD Group after a preset time.