UNIVERGE SV8100 Issue 4.0
ACD Installation Manual 4 - 9
11-13 : Service Code Setup (for ACD)
Description
Use Program 11-13 : Service Code Setup (for ACD) to customize the Service Codes
which are used with the Automatic Call Distribution (ACD) feature. You can customize
additional Service Codes in Programs 11-10 ~ 11-12 and Programs 11-14 ~ 11-16. The
following chart shows:
The number of each code (01~13).
The function of the Service Code.
The type of telephones that can use the Service Code.
The default entry.
If you change a Service Code, be sure to record your entry in the New column.
Input Data
Item
No.
Item
Terminals
Default New
01
ACD Log In / Log Out (for KTS)
MLT, SLT 5
02
ACD Log Out (for SLT)
SLT 655
03
Set ACD Wrap-Up Time (for SLT)
SLT 656
04
Cancel ACD Wrap-Up Time (for SLT)
SLT 657
05
Set ACD Off Duty (for SLT)
SLT 658
06
Cancel ACD Off Duty (for SLT)
SLT 659
07
--- Not Used ---
08
Agent ID Code Login
Allows an AIC Agent to log into a group.
MLT No Setting
09
Agent ID Code Logout
Allows an AIC Agent to log out of a group.
MLT No Setting
10
ACD Agent Login by Supervisor
Allows an ACD Supervisor to log into a
group.
MLT 667
11
ACD Agent Logout by Supervisor
Allows an ACD Supervisor to log out of a
group.
MLT 668
To Next Page
Loading...
