NEC Univerge SV8100 - Page 156

Issue 4.0 UNIVERGE SV8100
4 - 10
Conditions
None
Feature Cross Reference
 Automatic Call Distribution (ACD)
Telephone Programming Instructions
To enter data for Program 11-13 [Service Code Setup (for ACD)]:
1. Enter the programming mode.
2. 11 13
3. Enter the number of the item you want to program.
12
Change Agent ACD Group by
Supervisor
When using service code 669 to change
an agent ACD group, the supervisor must
enter a 2-digit number for the group. For
example, to change to ACD group 4, the
entry would be 669 04.
MLT 669
13
ACD Agent Changing Own ACD
Group
Using this service code, an ACD Agent
can reassign themselves to another ACD
Group.
MLT 670
 MLT = Multiline Terminal
 SLT = Single Line Telephone
11-13-01
KT_ACD_LogIn/Out
back
 select
11-13-nn
nnnnn

Input Data
Item
No.
Item
Terminals
Default New