Issue 4.0 UNIVERGE SV8100
3 - 8
ACD Group and Skill Assignment for each Agent :
Time Schedule ACD Group Assignment
Ext 101
8:30 ~ 12:00 ACD Group 1, Level 1
13:00 ~ 17:30 ACD Group 1, Level 1
Other time Non-ACD Agent
Ext 102
8:30 ~ 12:00 Non-ACD Agent
13:00 ~ 17:30 ACD Group 1, Level 2
Other time Non-ACD Agent
Ext 103
8:30 ~ 12:00 ACD Group 1, Level 2
13:00 ~ 17:30 ACD Group 2, Level 1
Other time Non-ACD Agent
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