UNIVERGE SV8100 Issue 4.0
ACD Installation Manual 3 - 9
Login ID is not Assigned a Skill Level
If Login ID is not registered to the System Data and/or is registered, but the Skill Table
is not assigned, then the system treats the agent as a highest level (level 1).
ACD Group and Skill Assignment for each Agent:
Time Schedule ACD Group Assignment
Ext 101
8:30 ~ 12:00 ACD Group 1, Level 1
13:00 ~ 17:30 ACD Group 1, Level 1
Other time Non-ACD Agent
Ext 102
8:30 ~ 12:00 Non-ACD Agent
13:00 ~ 17:30 ACD Group 1, Level 1
Other time Non-ACD Agent
Ext 101
Login ID: 1010
Ext 102
Login ID: 1011
Ext 103
Login ID: 1012
Login ID: 1011 is not registered. Login ID: 1012 has no Skill Table.
Mode Assignment (PRG 41-05-01)
Mode 1 8:30~12:00
Mode 2 13:00~17:30
ACD Group Assignment (PRG 41-02-XX)
Mode 1 Mode 2 --- Mode 8
Ext 101 Group 1 Group 1 --- 0
Ext 102 0 Group 1 --- 0
Ext 103 Group 1 Group 2 --- 0
Login ID to Skill Table (PRG 41-21-01&02)
Login ID Skill Table
1010 Table 1
1012 0
Skill Table (PRG 41-23-01)
Group 1 Group 2 --- Mode 64
Table 1 Level 1 Level 1 --- Level 1
Table 2 Level 2 Level 1 --- Level 1
Table 3 Level 2 Level 1 --- Level 1
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