UNIVERGE SV8100 Issue 4.0
ACD Installation Manual 3 - 23
When CID marking by pressing LK (It is transferred from another Agent in the same
group)
Assumption:
PRG41-24-02 ACD Agent info for Caller ID : Agent Extension number
1. Receive ACD inbound call (Group1) from originator (214-555-1212), and
answers the call by Agent100.
2. Agent100 transfers ACD call to Agent102 in same ACD group.
3. Agent102 answers the transferred ACD call.
4. Agent 102 is pressing Marking LK.
=> LCD display [Save completed] -> [Marked]
=> CID registers buffer [CID=214-555-1212, Agent Extension number=102]
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