NEC Univerge SV8100 - Page 68

Issue 4.0 UNIVERGE SV8100
3 - 36
 41-14-01 ACD Options Setup – Emergency Call Operation Mode
Set the Emergency Call Operation Mode (0=Call system supervisory
extension when group supervisory extension is busy, 1=No call to system
supervisory extension when group supervisory extension is busy) for ACD
Groups (01~64).
 The supervisor must be logged in and have an Emergency Key programmed.
By pressing the key once, the supervisor can monitor the call - pressing twice
barges in on the call.
Related Features
Barge-In
Operation
To place an Emergency Call to your ACD Group Supervisor:
1. While talking to your caller, press Emergency Call Key (Program 15-07-01 or SC
752: *12).
 Your Emergency Call key lights steadily. Your display shows: EMG CALL CALLING
 The Emergency Call key on your ACD Group Supervisor's telephone flashes fast.
To answer an Emergency Call (from an agent in the ACD Group you supervise):

Your Emergency Call key flashes fast and your phone rings. Your display shows: EMG CALL
CALL FROM.
1. Lift handset.
2. Press flashing Emergency Call Key (Program 15-07-01 or SC 752: *12).
 You can hear both your ACD Agent and the outside caller, but you cannot talk to either
party.
 The display on both your phone and your agent's phone changes to: EMG CALL
MONITOR.
To break into your ACD Agent's call (after answering their Emergency Call):
1. Press Emergency Call Key again.
 The display on both your phone and your agent's phone changes to: EMG CALL BREAK
IN.
 You can converse with all three parties simultaneously.
 The initial call will continue if you hang up.