UNIVERGE SV8100 Issue 4.0
ACD Installation Manual 3 - 37
To split away from your ACD Agent and talk to the outside caller (after breaking
into the Emergency Call):
1. Press your Supervisor Split key (Program 15-07-01 or SC 752: *16).
The Supervisor Split key lights.
The display on both your phone and your agent's phone changes to EMG CALL WAIT.
The ACD Agent goes on Hold and you talk to the outside caller.
To end the Supervisor Split:
1. Press your Supervisor Split key (Program 15-07-01 or SC 752: *16).
You see: RELEASE ACD TEL? (1:YES, 0:NO)
2. Dial 0 to return to the Break In mode (where you were talking with the agent and
the outside caller).
- OR -
3. Dial 1 to hang up on the ACD Agent and talk privately with the outside caller.
The ACD Agent hears busy tone until they hang up.
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