8-4
Getting Services and Support
NECC Support Services
NECC also offers direct technical support through Support Services.
(NECC Support Services is for U.S. and Canadian customers only;
international customers should contact the local NECC office or dealer
for the support and service available in your country.)
Direct assistance is available 24 hours a day, 7 days a week. Call the
NECC Support Services, toll free, at
1-800-632-4525
(U.S. and Canada
only) for the following support.
!
System hardware — toll-free phone support is limited to the length of
the standard warranty.
For hardware support after the standard warranty, get system
hardware support for a fee.
!
Preinstalled software — toll-free phone support for 90 days from the
time of your first call to the NECC Support Services.
After the initial 90 days, get preinstalled software support for a fee.
Please have available your system's name, model number, serial number,
and as much information as possible about your system's problem before
calling.
For outside the U.S. or Canada, please contact your local NECC office
or dealer for the support and service available in your country.
Email/Fax to Support Services
The NECC Support Services offers technical support by email over the
Internet network if you have a modem. The Internet address is:
tech-support@neccsd.com
You can also fax technical questions to the NECC Support Services if
you have access to a fax machine or fax/modem. The fax number is:
801-981-3133
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