Prodigio service manual Version 1.0 en
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OPERATION
4.4.8 Nespresso App - water management
Touch water drop icon at the bottom of the machine page to display this submenu:
4.4.9 Nespresso App - troubleshooting tips
1) Water tank management with
- message if customer needs to refill
the water tank
- no water alert
2) Descaling submenu with
- warning message before threshold
for descaling is reached
- link to descaling tutorial
3) Water hardness submenu
• Adjustment of water hardness level
Problem Remedy
The Nespresso App does not start.
Check internet connection of smartphone or tab-
let.
No orders or customer information about
capsule consumption are communicated to
Nespresso by the app.
Machine icon is missing on start screen of the
Nespresso App.
A flag icon appears instead of the machine
icon.
The services of the Nespresso App are not avail-
able in the current country.
Touch flag icon and select another country.
A programmed coffee preparation was not
executed
The command was not sent to the coffee
machine.
Touching the arrow in the top left corner of the
screen does not program the machine.
Press "Back to My Machine" and retry.
Someone has interacted with the coffee machine
manually or reprogrammed the machine with the
Nespresso app.
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