Chapter 7 Troubleshooting
Quick Tips for Troubleshooting.............................................................................96
Troubleshoot With the LEDs.................................................................................96
Power LED Is Off.............................................................................................96
Power LED Remains Solid Amber...................................................................97
You Cannot Log In to the Modem.........................................................................97
Troubleshoot the Internet Connection..................................................................97
Troubleshoot the DSL Link..............................................................................98
DSL LED Is Solid Green.............................................................................98
DSL LED Is Blinking Amber........................................................................98
DSL LED Is Off...........................................................................................98
Obtain an Internet IP Address.........................................................................98
Verify the PPPoE or PPPoA Connection.........................................................99
Reestablish the PPPoE or PPPoA Connection.............................................100
Troubleshoot Internet Browsing.....................................................................101
Changes Are Not Saved....................................................................................101
Troubleshoot Your Network Using the Ping Utility..............................................101
Test the LAN Path to Your Modem.................................................................101
Test the Path From Your Computer to a Remote Device...............................102
Appendix A Supplemental Information
Factory Settings.................................................................................................105
Technical Specifications.....................................................................................106
5
Broadband High-Speed DSL Modem Model DM200
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