Troubleshooting
In most cases, your connection should work fine if you followed the instructions above. If you
cannot connect, please read on.
VPN Connection Fails to Establish
On/Off Slider goes back to “Off” right away
If the slider goes back to “Off” right away, please make sure you have entered all the required information. VPN Tracker
will highlight fields that are missing information.
On/Off Slider goes back to “Off” after a while
If the connection ON/OFF slider goes back to “OFF” a while
after attempting to start the connection, please go to the “Log” tab to get more
information about the error. You can also click the warning triangle to be
automatically taken to the “Log” tab.
Depending on the actual problem, VPN Tracker will display detailed suggestions for
a solution.
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