Appendix : Troubleshooting | 31
A
A. Troubleshooting
This chapter provides information about troubleshooting the NETGEAR Smart Switch. Topics
include the following:
• Troubleshooting Chart
• Additional Troubleshooting Suggestions
Troubleshooting Chart
The following table lists symptoms, causes, and solutions of possible problems.
Symptom Cause Solution
Power LED is off. No power is received. Check the power cord connections and the connected
device. Ensure all cables used are correct and comply
with Ethernet specifications.
Link LED is off or
intermittent.
Port connection is not
working.
Check the crimp on the connectors and make sure that
the plug is properly inserted and locked into the port at
both the switch and the connecting device. Ensure all
cables used are correct and comply with Ethernet
specifications. Check for a defective PC adapter card,
cable, or port by testing them in an alternate
environment where all products are functioning.
File transfer is slow or
performance degradation
is a problem.
Half-duplex or full-duplex
setting on the switch and
the connected device are
not the same.
Make sure the attached device is set to
auto-negotiate.
A segment or device is
not recognized as part of
the network.
One or more devices are
not properly connected,
or cabling does not meet
Ethernet guidelines.
Verify that the cabling is correct. Ensure all connectors
are securely positioned in the required ports.
Equipment may have been accidentally disconnected.
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