M94011A
Oriel
®
LCS-100
TM
Small Area Sol1A
- 30 -
9 WARRANTY & SERVICE
CONTACTING ORIEL® INSTRUMENTS
Oriel
®
Instruments belongs to Newport Corporation's family of brands. Thanks to a steadfast
commitment to quality, innovation, hard work and customer care, Newport is trusted the world over as
the complete source for all photonics and laser technology and equipment.
Founded in 1969, Newport is a pioneering single-source solutions provider of laser and photonics
components to the leaders in scientific research, life and health sciences, photovoltaics,
microelectronics, industrial manufacturing and homeland security markets.
Newport Corporation proudly serves customers across Canada, Europe, Asia and the United States
through 9 international subsidiaries and 24 sales offices worldwide. Every year, the Newport Resource
catalog is hailed as the premier sourcebook for those in need of advanced technology products and
services. It is available by mail request or through Newport's website. The website is where one will
find product updates, interactive demonstrations, specification charts and more.
To obtain information regarding sales, technical support or factory service, United States and Canadian
customers should contact Oriel
®
Instruments directly.
Newport Corp.- Oriel
®
Instruments
31950 E. Frontage Rd.
Bozeman, MT 59715 USA
Telephone: (877) 835-9620(toll-free in United States)
(949) 863-3144
Fax: (949) 253-1680
Sales: orielPV.sales@newport.com
Technical assistance or repair service: orielPV.service@newport.com
Customers outside of the United States must contact their regional representative for all sales,
technical support and service inquiries. A list of worldwide representatives can be found on Oriel's
website: http://www.newport.com/oriel.
REQUEST FOR ASSISTANCE / SERVICE
Please have the following information available when requesting assistance or service:
1. Contact information for the owner of the product.
2. Instrument model number (located on the product label).
3. Product serial number and date of manufacture (located on the product label).
4. Description of the problem.
To help Oriel's Technical Support Representatives diagnose the problem, please note the
following:
Is the system used for manufacturing or research and development?
What was the state of the system right before the problem?
Had this problem occurred before? If so, when and how frequently?
Can the system continue to operate with this problem, or is it non-operational?
Were there any differences in the application or environment before the problem occurred?
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