Newport Oriel LCS-100 - Repair Service; Non-Warranty Repair; Warranty Repair

M94011A
Oriel
®
LCS-100
TM
Small Area Sol1A
- 31 -
REPAIR SERVICE
This section contains information regarding factory service for this product. The user should not
attempt any maintenance or service of the system beyond the procedures outlined in this manual. This
product contains no user serviceable parts other than what is noted in this manual. Any problem that
cannot be resolved should be referred to Oriel
®
Instruments.
If the instrument needs to be returned for service, a Return Material Authorization (RMA) number must
be obtained prior to shipment to Oriel
®
Instruments. This RMA number must appear on both the
shipping container and the package documents.
Return the product to Oriel® Instruments, freight prepaid, clearly marked with the RMA number and it
will either be repaired or replaced it at Oriel
®
's discretion.
Oriel
®
is not responsible for damage occurring in transit. The Owner of the product bears all risk of loss
or damage to the returned Products until delivery at Oriel
®
's facility. Oriel
®
is not responsible for
product damage once it has left the facility after repair or replacement has been completed.
Oriel
®
is not obligated to accept products returned without an RMA number. Any return shipment
received by Oriel® without an RMA number may be reshipped by Newport, freight collect, to the Owner
of the product.
NON-WARRANTY REPAIR
For Products returned for repair that are not covered under warranty, Newport's standard repair
charges shall be applicable in addition to all shipping expenses. Unless otherwise stated in
Newport's repair quote, any such out-of-warranty repairs are warranted for ninety (90) days from
date of shipment of the repaired Product.
Oriel
®
will charge an evaluation fee to examine the product and determine the most appropriate
course of action. Payment information must be obtained prior to having an RMA number assigned.
Customers may use a valid credit card, and those who have an existing account with Newport
Corporation may use a purchase order.
When the evaluation had been completed, the owner of the product will be contacted and notified
of the final cost to repair or replace the item. If the decision is made to not proceed with the repair,
only the evaluation fee will be billed. If authorization to perform the repair or provide a replacement
is obtained, the evaluation fee will be applied to the final cost. A revised purchase order must be
submitted for the final cost. If paying by credit card, written authorization must be provided that will
allow the full repair cost to be charged to the card.
WARRANTY REPAIR
If there are any defects in material or workmanship or a failure to meet specifications, notify Oriel®
Instruments promptly, prior to the expiration of the warranty.
Except as otherwise expressly stated in Oriel
®
's quote or in the current operating manual or other
written guarantee for any of the Products, Oriel
®
warrants that, for the period of time set forth below
with respect to each Product or component type (the "Warranty Period"), the Products sold hereunder
will be free from defects in material and workmanship, and will conform to the applicable specifications,
under normal use and service when correctly installed and maintained. Oriel
®
shall repair or replace, at