www.linearcorp.com 25 e3 eMerge Installation Instructions
8.0 Troubleshooting
Table 8.1: Troubleshooting the System
Question Solution
The control panel does not
power up.
• Check setting of JP1 on middle board (near input power connector) to ensure that the
jumper is in the appropriate position for your desired power source.
• Measure input power for +12VDC
• If RED LED’s are off, then input fuse may be blown. This fuse is not field-replaceable.
The control panel powers up
but does not respond to card
readers or inputs.
• Measure power at reader connectors. If no voltage is present, then reader fuse may be blown.
• Bring reader and/or input and connect directly at the panel. If it works at the panel, the
wire run may be faulty.
No network communication
exists with the control panel.
• If LAN LED’s are off or solid, then no physical network connection exists. Check network cabling.
• Verify the Subnet Mask, Gateway, DNS and IP address as provided by the network admin.
I have an unlicensed
controller, how do I obtain a
license key?
• The MAC address is printed on the controller. Using the MAC address, the license key can
be obtained by visiting http://www.e3upgrade.com/ and entering the MAC address.
How to reboot the system?
• Hardware Reboot system: Momentarily press switch S2 on middle board (near bank of 16 LED’s).
How to clear the memory
of the system and restore
factory defaults?
• Press and Hold switch S1 for full 20 seconds on middle board (near bank of 16 LED’s).
• You may also reboot and factory default the system using the GUI software.
Note: If factory defaulted, all configuration information will be lost including the license key. To
retrieve the license key, visit www.e3upgrade.com and enter the MAC address of the controller
(MAC Address is printed on the product ).
For further troubleshooting assistance, please visit the following online resources:
♦ http://www.nortekcontrol.com/faq/
♦ http://www.learnlinear.com
♦ http://www.e3links.com
Nortek Security & Control Technical Support:
♦ Tel: (800) 421-1587;
♦ Hours: 5:00 AM to 4:30 PM Paci c Time, M-F
Note: Systems are
shipped with a USB
stick drive that contains
complete documentation,
tutorials, and other
information. After
installing the USB
stick drive, navigate
to the drive and click
on “clickme” and your
browser will open the
web page with additional
information
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